topic Re: Cisco VPN problems in Broadband

Cisco VPN problems

palandiya_001 — Wed, 25 Sep 2024 07:00:17 GMT

Same as so many others, my Anyconnect has stopped working. Talk talk live support was useless and told me to go to my IT department. It seems there are ways to reset the firmware of the router?? Please can someone help me with that.

My settings are:

TalkTalk Wi-Fi Hub
version SG4K100202

Thanks a lot.

Re: Cisco VPN problems

Karl-TalkTalk — Wed, 25 Sep 2024 07:13:10 GMT

Sure, I'll roll back the firmware now. Can you also please confirm the VPN Protocol and version so I can feed this back.

You will find this under Settings within the VPN Client.

Thanks

Karl.

Re: Cisco VPN problems

palandiya_001 — Wed, 25 Sep 2024 07:15:38 GMT

Thanks Karl.

Are these the details you need?

Cisco AnyConnect Secure Mobility Client 4.10.07073

(Wed Sep 25 08:15:03 2024)

Transport Information

Protocol: IKEv2/IPsec NAT-T

Re: Cisco VPN problems

Karl-TalkTalk — Wed, 25 Sep 2024 07:16:51 GMT

That's excellent, thank you.

Karl.