topic Re: Cisco VPN Connectivity Issue in Broadband

Cisco VPN Connectivity Issue

PalRR33 — Wed, 25 Sep 2024 09:59:32 GMT

Hi There,

I am having similar issues to 100s of other TalkTalk customers. My Cisco Anyconnect has stopped working. Talk Talk Chat and Live support have been a complete waste of time.

From other posts, it seems to be a Firmware issue. Therefore, can someone please reset my firmware or help me as soon as possible? I have been unable to connect to my WiFi since the start of September and have been using my Phone to hotspot.

My settings are:

TalkTalk Wi-Fi Hub (FAST5364 3.00)

Software Version SG4K100202

Re: Cisco VPN Connectivity Issue

KeithFrench — Wed, 25 Sep 2024 10:01:08 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Cisco VPN Connectivity Issue

Karl-TalkTalk — Wed, 25 Sep 2024 10:03:02 GMT

Sure, can you add your phone number or account number to your 'Community Profile' and I can roll back your router Firmware.

Also, please confirm the version and VPN Protocol of your Cisco client. This can be found under settings. I can then feed this back to our devices teams.

Thanks

Karl.

Re: Cisco VPN Connectivity Issue

PalRR33 — Wed, 25 Sep 2024 10:09:27 GMT

Hi,

I have updated my details on my profile to include my name and number.

The version of the Cisco Client I am using is 4.2.02075

The protocol is IKEv2/IPsec NAT-T

Many Thanks,

Re: Cisco VPN Connectivity Issue

Karl-TalkTalk — Wed, 25 Sep 2024 10:17:20 GMT

Excellent, thankyou.

I'll start the Firmware update now. This may knock you off line for 5 minutes.

Karl.

Re: Cisco VPN Connectivity Issue

Karl-TalkTalk — Wed, 25 Sep 2024 10:23:48 GMT

I'm showing Firmware rollback successful, please retest.

Thanks

Karl.

Re: Cisco VPN Connectivity Issue

PalRR33 — Wed, 25 Sep 2024 10:41:47 GMT

Hi ,

I have now retested and it is all working as expected.

Thank you for the speedy resolution.

Many Thanks,

Re: Cisco VPN Connectivity Issue

Karl-TalkTalk — Wed, 25 Sep 2024 10:42:37 GMT

You're Welcome 🙂

Regards

Karl

Re: Cisco VPN Connectivity Issue

Ankitha — Wed, 25 Sep 2024 12:37:18 GMT

Hi TalkTalk,

I am very disappointed with the service. I have been facing issues with my connection for the past three weeks. I am unable to use my Wi-Fi for work; when I connect to Wi-Fi, only Microsoft Teams works, but Cisco Secure Client does not connect at all. However, when I use my mobile hotspot, everything works perfectly. For the last three weeks, I have had to rely on mobile data to get my work done.

Please look into this matter urgently.

Regards,

Ankitha

Re: Cisco VPN Connectivity Issue

Karl-TalkTalk — Wed, 25 Sep 2024 12:37:52 GMT

Hi @Ankitha

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl