topic Re: Work VPN connection issue in Broadband

Work VPN connection issue

xiaotalk — Wed, 25 Sep 2024 09:45:07 GMT

Hi,

I'm not able to connect my work VPN from NHS. I have tested my phone hotspot and it works. But not my WiFi and cable, I also tried to restart my computer a few times, still not working. Can someone here help me fix the issue? I'm working from home 95% of my time, I need this fixed urgently.

Thanks,

Re: Work VPN connection issue

Debbie-TalkTalk — Wed, 25 Sep 2024 09:46:53 GMT

Hi @xiaotalk

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Re: Work VPN connection issue

xiaotalk — Wed, 25 Sep 2024 09:58:03 GMT

I'm not sure where to add my landline number in my profile. I'm dealing this issue on behalf of my landlord.

Re: Work VPN connection issue

Debbie-TalkTalk — Wed, 25 Sep 2024 10:04:50 GMT

Hi @xiaotalk

If you click on your Community Username, then click on view user settings, then click personal information.

You can then add your name and landline number to your Community Profile, please click the save changes button after you've added this information.

Re: Work VPN connection issue

xiaotalk — Wed, 25 Sep 2024 10:10:12 GMT

Updated the landline number. and the VPN is Cisco AnyConnect Secure Mobility Client

Re: Work VPN connection issue

Debbie-TalkTalk — Wed, 25 Sep 2024 10:17:54 GMT

Hi @xiaotalk

Thank you 🙂

I've made a change to your router firmware, please can you retest?

Re: Work VPN connection issue

xiaotalk — Wed, 25 Sep 2024 10:20:22 GMT

Yes, It's working now. Thanks.

Re: Work VPN connection issue

Debbie-TalkTalk — Wed, 25 Sep 2024 10:24:21 GMT

Hi @xiaotalk

That's great, thanks for letting me know.

Debbie