topic Re: Cisco Anyconnect VPN not working in Broadband

Cisco Anyconnect VPN not working

HelsyF — Mon, 23 Sep 2024 10:02:34 GMT

Hi,

My Cisco Anyconnect VPN is still not working since Thursday 19th September.

Other household connections are fine.

Unable to work from home.

Can somebody outline what I need to do, to rectify and solve.

Router is an older router - D-Link - DSL-3782 Model.

Re: Cisco Anyconnect VPN not working

KeithFrench — Mon, 23 Sep 2024 10:06:42 GMT

This is a known problem, but not with this router. It is older as you say & could benefit from being updated.

I have asked one of TalkTalk's support to pick your thread up and investigate/replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Cisco Anyconnect VPN not working

Karl-TalkTalk — Mon, 23 Sep 2024 10:09:23 GMT

I'll get a newer router out to you.

Thanks

Karl.

Re: Cisco Anyconnect VPN not working

HelsyF — Mon, 23 Sep 2024 10:22:20 GMT

Thanks Keith and Karl,

Karl do you need me to do anything or do you have all my details.

What would be the estimated delivery time for a new router?

Re: Cisco Anyconnect VPN not working

Karl-TalkTalk — Mon, 23 Sep 2024 10:25:44 GMT

I've got your details here, the router will usually take 24-48hrs to arrive.

Thanks

Karl.

Re: Cisco Anyconnect VPN not working

HelsyF — Tue, 24 Sep 2024 19:50:18 GMT

Hi Guys,

New Router up and running. Thanks for the prompt delivery. No current line faults.

Other devices still working fine. But, Cisco Anyconnect not connecting with Talk-Talk.

So what do I do now?

New Router is SAGEMCOM (FAST 5364-3.T8).

Do I now need an action on the line to enhance and connect with Cisco Anyconnect?

Any help and assistance most welcome.

Re: Cisco Anyconnect VPN not working

Debbie-TalkTalk — Wed, 25 Sep 2024 05:58:58 GMT

Hi @HelsyF

Your router is on the correct firmware version for the VPN issue.

Please can try powering down your router for a full 30 minutes?

Re: Cisco Anyconnect VPN not working

HelsyF — Wed, 25 Sep 2024 10:42:09 GMT

Hi Debbie,

I've powered down for half an hour and no change. Is it possible my previous D-Link - DSL-3782 Model, fell outside the scope of the problem between CiscoAnyconnect and Talk-Talk, and that it may instead be another issue instead?

Are there any other remedies or should i take my laptop back to my employer?

The reload screen attached seems to be permanently stuck perhaps? Blue reload button isnt doing anything. Ive included some other attachments. To give a picture of restrictions detected.

Please advise any other remedies you may have available.

Regards

Helsy F

Re: Cisco Anyconnect VPN not working

Anonymous — Wed, 25 Sep 2024 11:08:43 GMT

Hello,

This version of firmware should work fine with VPN. Does this happen if you connect both wired and wireless? Have you tried contacting your IT department directly to see if they can offer any advice?

Thanks

Michelle