https://community.talktalk.co.uk/t5/Broadband/Router/m-p/3066724#M871201 <P>Hi</P><P>I have been moved automatically from Shell over to talktalk. I am able to use the broadband, but the line tests show that they cannot identify (obviously) my router.</P><P>My question therefore, is how do I get a new talk talk router</P><P>Also, by connection is to the cabinet, not direct to my home, so which app should I download for my phone&nbsp;</P><P>Thanks</P> Wed, 25 Sep 2024 11:50:10 GMT mrgeezer96 2024-09-25T11:50:10Z https://community.talktalk.co.uk/t5/Broadband/Router/m-p/3066724#M871201 <P>Hi</P><P>I have been moved automatically from Shell over to talktalk. I am able to use the broadband, but the line tests show that they cannot identify (obviously) my router.</P><P>My question therefore, is how do I get a new talk talk router</P><P>Also, by connection is to the cabinet, not direct to my home, so which app should I download for my phone&nbsp;</P><P>Thanks</P> Wed, 25 Sep 2024 11:50:10 GMT https://community.talktalk.co.uk/t5/Broadband/Router/m-p/3066724#M871201 mrgeezer96 2024-09-25T11:50:10Z https://community.talktalk.co.uk/t5/Broadband/Router/m-p/3066728#M871203 <P>Hi mrgeezer96,</P> <P>&nbsp;</P> <P>If you've moved from Shell you'll need to speak to the migrations team on 0345 172 0088, they'll be able to help with your query</P> <P>&nbsp;</P> <P>Thanks</P> <P>Chris</P> Wed, 25 Sep 2024 11:56:41 GMT https://community.talktalk.co.uk/t5/Broadband/Router/m-p/3066728#M871203 Chris-TalkTalk 2024-09-25T11:56:41Z