topic Re: Cisco any connect vpn won’t connect in Broadband

Cisco any connect vpn won’t connect

Sam_C1993 — Wed, 25 Sep 2024 10:34:24 GMT

I cannot connect to my work laptop via the vpn, it’s coming in with an error saying could not connect to server, please can someone look into this

Re: Cisco any connect vpn won’t connect

Debbie-TalkTalk — Wed, 25 Sep 2024 10:40:48 GMT

Hi @Sam_C1993

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Re: Cisco any connect vpn won’t connect

Sam_C1993 — Wed, 25 Sep 2024 10:55:50 GMT

I have added my details

Cisco Secure Client 5.0.00704

(Wed Sep 25 11:55:37 2024)

Transport Information

Protocol: IKEv2/IPsec NAT-T

Re: Cisco any connect vpn won’t connect

Debbie-TalkTalk — Wed, 25 Sep 2024 11:08:12 GMT

Hi @Sam_C1993

Thank you. I've now made a change to your router firmware, please can you retest?

Re: Cisco any connect vpn won’t connect

Sam_C1993 — Wed, 25 Sep 2024 11:12:01 GMT

Thank you, that's worked straight away!

Re: Cisco any connect vpn won’t connect

Debbie-TalkTalk — Wed, 25 Sep 2024 11:15:30 GMT

Hi @Sam_C1993

I'm so glad to hear this, thanks for letting me know.

Debbie

Re: Cisco any connect vpn won’t connect

Ankitha — Wed, 25 Sep 2024 12:51:25 GMT

Hi TalkTalk,

I am very disappointed with the service. I have been facing issues with my connection for the past two weeks. I am unable to use my Wi-Fi for work; when I connect to Wi-Fi, only Microsoft Teams works, but Cisco Secure Client does not connect at all. However, when I use my mobile hotspot, everything works perfectly. For the last two weeks, I have had to rely on mobile data to get my work done.

Please look into this matter urgently.

REMOVED

Re: Cisco any connect vpn won’t connect

Debbie-TalkTalk — Wed, 25 Sep 2024 12:52:40 GMT

Hi @Ankitha

Please can you create a topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Thanks