topic Cisco any connect vpn not working in Broadband

Cisco any connect vpn not working

Rkerry19 — Wed, 25 Sep 2024 15:16:20 GMT

Hi I’ve seen a few posts about this, it’s frustrating that the customer service team don’t seem to know about this issue. My Cisco any connect is no longer working, please can you put my router back as it was so that it works again.

thank you

Re: Cisco any connect vpn not working

KeithFrench — Wed, 25 Sep 2024 15:25:16 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Cisco any connect vpn not working

Debbie-TalkTalk — Thu, 26 Sep 2024 06:07:12 GMT

Hi @Rkerry19

I'm really sorry about this.

I've made a change to your router firmware, please can you retest?

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Re: Cisco any connect vpn not working

Rkerry19 — Thu, 26 Sep 2024 06:29:55 GMT

Thank you, that has worked

I’m not sure what the info is you are asking for but this is what I’ve found.

ipv4

Re: Cisco any connect vpn not working

Debbie-TalkTalk — Thu, 26 Sep 2024 06:36:42 GMT

Hi @Rkerry19

I'm so glad to hear that this is now working.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie