topic Re: Is my router broken? in Broadband

Is my router broken?

Tracy35 — Tue, 24 Sep 2024 15:35:42 GMT

My orange light on the front is always flashing, can someone help please

Re: Is my router broken?

Divsec — Tue, 24 Sep 2024 15:37:20 GMT

Hi @Tracy35 probably yes. Is your router a black hub? And have you tried rebooting it?

Re: Is my router broken?

Tracy35 — Tue, 24 Sep 2024 15:40:33 GMT

yes many times

Re: Is my router broken?

Divsec — Tue, 24 Sep 2024 15:45:40 GMT

That was quick. I'll ask my friend @Debbie-TalkTalk to help you. It might be tomorrow.

Re: Is my router broken?

Anonymous — Wed, 25 Sep 2024 05:42:21 GMT

Hi Tracy,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Is my router broken?

Tracy35 — Wed, 25 Sep 2024 06:06:03 GMT

My details are all checked and are updated

Re: Is my router broken?

Debbie-TalkTalk — Wed, 25 Sep 2024 06:30:54 GMT

Hi @Tracy35

Did you click the save changes button after adding your details? (I can't see anything in your Community Profile)

Re: Is my router broken?

Divsec — Wed, 25 Sep 2024 10:55:37 GMT

Hi @Debbie-TalkTalk looks like that profile is updated now

Re: Is my router broken?

Debbie-TalkTalk — Wed, 25 Sep 2024 11:13:49 GMT

Thanks @Divsec 🙂

Hi @Tracy35

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Is my router broken?

Tina18 — Thu, 26 Sep 2024 15:34:31 GMT

I'm having the same issue. Last 4 days. Everest. Turned of and on. Been on with colleague for over an hour and they wouldn't accept I have a faulty router. How did you get yours to work please ?

Re: Is my router broken?

Tracy35 — Thu, 26 Sep 2024 15:46:40 GMT

Keep an eye on your messages, I’ve forwarded your details, they maybe able to help you 👍

Re: Is my router broken?

Tina18 — Thu, 26 Sep 2024 15:47:34 GMT

Thankyou xxx

Re: Is my router broken?

Divsec — Thu, 26 Sep 2024 15:55:01 GMT

Hi @Tina18 best bet is to start your own topic so that you get replies direct and staff don't get confused with who they are helping😊

Re: Is my router broken?

Debbie-TalkTalk — Fri, 27 Sep 2024 05:10:55 GMT

Hi @Tracy35

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Re: Is my router broken?

Anonymous — Tue, 01 Oct 2024 08:05:37 GMT

Morning @Tracy35

How are you getting on?

Thanks

Michelle

Re: Is my router broken?

Tina18 — Tue, 01 Oct 2024 08:26:07 GMT

All sorted. The lady that responded sorted it out straight away. Thanks.

Re: Is my router broken?

Debbie-TalkTalk — Tue, 01 Oct 2024 08:36:02 GMT

Hi @Tracy35

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie