topic Re: VPN issues. help needed in Broadband

VPN issues. help needed

MARSHALLRJ — Tue, 24 Sep 2024 18:44:53 GMT

I use Cisco VPN for work and it has not connected since Wednesday last week. I see it’s clearly an issue on other threads so please can you fix asap!

Re: VPN issues. help needed

ferguson — Tue, 24 Sep 2024 18:48:24 GMT

Thanks for starting your own topic. 🙂

It will help the support team to look into this for you if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: VPN issues. help needed

Debbie-TalkTalk — Wed, 25 Sep 2024 06:09:11 GMT

Hi @MARSHALLRJ

I'm really sorry to hear this.

I've made a change to your router firmware, please can you retest?

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Re: VPN issues. help needed

Debbie-TalkTalk — Fri, 27 Sep 2024 06:19:41 GMT

Hi @MARSHALLRJ

Is everything working ok now?