topic Re: Router in Broadband

Router

Tina18 — Thu, 26 Sep 2024 15:45:03 GMT

My router hasn't worked for the last 4 days. My line has been tested. Been on chat wirh colleague for over an hour and still no outcome. When I use a really old router everything is fine. But it's not a fibre router. How can this be fixed or a new router sent ?

Re: Router

Divsec — Thu, 26 Sep 2024 16:02:33 GMT

Hi @Tina18 just replied to your other post. We'll stick to this one now.

Did you have the storms a few days ago?

Glad you have the old router to keep you going till the staff here get things sorted for you. It will be tomorrow now before you hear.

Re: Router

Tina18 — Thu, 26 Sep 2024 16:12:52 GMT

No we were fine. My router has been flashing orange for the last 4 days . I've been on with colleagues for over an hour and they havechecked everything. But to no avail.

Re: Router

Anonymous — Fri, 27 Sep 2024 05:32:03 GMT

Hi Tina,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Router

Tina18 — Fri, 27 Sep 2024 06:23:52 GMT

This hasn't been completed

Re: Router

Tina18 — Fri, 27 Sep 2024 06:30:17 GMT

Sorry this has now been completed

Re: Router

Anonymous — Fri, 27 Sep 2024 06:30:20 GMT

Morning,

Could you re-check and confirm if the telephone number in your Community Profile is correct please? Please do not post any personal information on the Community.

Thanks

Michelle

Re: Router

Tina18 — Fri, 27 Sep 2024 06:32:54 GMT

Yes its correct

Re: Router

Anonymous — Fri, 27 Sep 2024 06:38:48 GMT

Hi,

Apologies, I can't locate your details. Could you add your Account Number in your Community Profile instead please.

Thanks

Michelle

Re: Router

Tina18 — Fri, 27 Sep 2024 06:48:16 GMT

Done

Re: Router

Anonymous — Fri, 27 Sep 2024 06:53:13 GMT

Hello,

Thank you. I've run a test on your line now which is clear. Would you like us to send a replacement router to rule this out?

Michelle

Re: Router

Tina18 — Fri, 27 Sep 2024 06:54:24 GMT

Yes please . Thankyou .

Re: Router

Debbie-TalkTalk — Fri, 27 Sep 2024 07:10:14 GMT

HI @Tina18

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router

Tina18 — Fri, 27 Sep 2024 07:31:38 GMT

Thankyou will do

Re: Router

Debbie-TalkTalk — Fri, 27 Sep 2024 07:32:08 GMT

HI @Tina18

Thank you 🙂

Debbie

Re: Router

Debbie-TalkTalk — Mon, 30 Sep 2024 08:43:37 GMT

Hi @Tina18

Have you received the router?

Re: Router

Tina18 — Mon, 30 Sep 2024 12:47:06 GMT

Hi. Router just arrived. Going to connect and hope for the best. I'll also send old router back in the bag provided. Thankyou for your help. Xx

Re: Router

Debbie-TalkTalk — Mon, 30 Sep 2024 12:48:52 GMT

Hi @Tina18

That's great 🙂

Please let me know how you get on.

Debbie

Re: Router

Debbie-TalkTalk — Fri, 04 Oct 2024 08:25:05 GMT

Hi @Tina18

How's the connection been with the new router connected?