topic Re: SonicWall Global VPN in Broadband

SonicWall Global VPN

TestTing — Mon, 23 Sep 2024 16:50:04 GMT

I've not been able to connect to my SonicWall Global VPN client today (which I use for work). It was working last Tuesday (17th September) and I have not tried to login since (until this morning).

As far as I know, there have been no changes to my router settings and the VPN config remains the same as it was and works when tethered to my mobile data, just not when connected to the router.

I really need to resolve this as I work remotely, please can somebody help me to troubleshoot this issue?

Re: SonicWall Global VPN

TestTing — Mon, 23 Sep 2024 17:01:40 GMT

TalkTalk Wi-Fi Hub
version SG4K100202

Re: SonicWall Global VPN

ferguson — Mon, 23 Sep 2024 17:09:52 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond when they are back online in the morning.

Re: SonicWall Global VPN

TestTing — Mon, 23 Sep 2024 17:18:19 GMT

Thank you for the advice, I have updated the profile info as advised.

Re: SonicWall Global VPN

Debbie-TalkTalk — Tue, 24 Sep 2024 06:27:47 GMT

Hi @TestTing

Apologies for this. I've made a change to your router firmware, please can you retest?

If possible can you also confirm your VPN Protocol/SW Version, this will help our Devices Team with their investigations.

Thanks

Re: SonicWall Global VPN

TestTing — Tue, 24 Sep 2024 08:06:24 GMT

Good Morning,

Thank you for making the change to the firmware. I can confirm that this has resolved the issue.

The SonicWall VPN version is 4.10.2.0428.

Thanks

Re: SonicWall Global VPN

Debbie-TalkTalk — Tue, 24 Sep 2024 08:10:45 GMT

Hi @TestTing

That's great, thank you for letting me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: SonicWall Global VPN

Debbie-TalkTalk — Fri, 27 Sep 2024 08:13:18 GMT

Hi @TestTing

I'm just sending you a Private Message about the router firmware.

Thanks