topic Re: Second eeros setup in Broadband

Second eeros setup

Rhonna — Fri, 27 Sep 2024 12:26:19 GMT

Hello.
pleas can someone help me with installing my second eero?.

My eero app doesn’t open with this page.

can anyone tell me how to get my app to open with this page please?

Thank you

Rhonna.

Re: Second eeros setup

Debbie-TalkTalk — Fri, 27 Sep 2024 12:29:36 GMT

Hi @Rhonna

Have you had a look at this help page Add or remove eeros from your network - TalkTalk Help & Support

Thanks

Debbie

Re: Second eeros setup

Rhonna — Fri, 27 Sep 2024 12:38:02 GMT

Hi Debbie.

Yes I’ve been trying the help links.
if I can get my eero app to open with the page I need. I’ll be able to follow the setup’s.

regards

Rhonna

Re: Second eeros setup

Debbie-TalkTalk — Fri, 27 Sep 2024 12:42:05 GMT

Hi @Rhonna

Ok sorry, please can you check the instructions below:

Setting up your eero | Full Fibre | TalkTalk Help & Support

On rare occasions, the eero app might not pick up your eero device, even if it's turned on and appears to be working. When this happens, you may need to manually add the eero to your network. To complete this step, you'll first need the serial number from the eero - you can find this on the sticker on the bottom of your eero (usually below the barcode), or on the box your eero came in.

If you're setting up your eero network for the first time:

When you get to the Looking for eero devices screen in the app, select Set up Using a Serial Number
On the next screen, enter the serial number from your eero device and press Next

If you've set up your eero network already and you're having troubles adding an additional eero device, then please follow the instructions below:

Select the + Button at the top of the eero app
Select Add or Replace eero Devices
Select Add eero Device
Plug in your new eero hub, then select the arrow button
If the eero network does not find your new eero, select Set up Using a Serial Number
On the next screen, enter the serial number from your eero device and press Next

Re: Second eeros setup

Rhonna — Fri, 27 Sep 2024 13:29:05 GMT

Hi Debbie.

thank you for the link. But unfortunately I’ve tried it before.
The problem I have is that when I open the eero app I only get this page.

I am not able to go any further.

kind regards

Rhonna

*image removed as it contained email address*

Re: Second eeros setup

Debbie-TalkTalk — Fri, 27 Sep 2024 12:54:58 GMT

Hi @Rhonna

Thanks for your reply.

Please can you now try this ----

Having trouble with the eero app? Try the following to help fix any issues:

Make sure the device you're using the eero app on is connected to the Internet either through Wi-Fi or a data connection
Close your eero app and reopen it
Next try logging out of your eero account and logging back in — you can do this in the Account settings section in Settings
Try uninstalling the eero app and reinstalling it to make sure you have the latest version
As a last resort, try turning your device off and back on again

Re: Second eeros setup

Rhonna — Fri, 27 Sep 2024 13:00:48 GMT

Hi.

Just received your email.

unfortunately I’ve already tried this .

kind regards

Rhonna

Re: Second eeros setup

Chris-TalkTalk — Fri, 27 Sep 2024 13:07:31 GMT

Hi Rhonna,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Second eeros setup

Rhonna — Fri, 27 Sep 2024 13:21:54 GMT

Hi.

tried all that Debbie. Still no luck.

kind regards

Rhonna

Re: Second eeros setup

Chris-TalkTalk — Fri, 27 Sep 2024 13:27:10 GMT

Hi Rhonna,

Can you please update your profile as per my previous post

Thanks

Chris