topic Re: ACTIVATION in Broadband

ACTIVATION

AlyshaMurjani — Fri, 27 Sep 2024 19:47:27 GMT

I am writing to express my dissatisfaction with the delay in activating my WiFi service, which was scheduled for the 25th. Despite the router having arrived and all setup procedures followed, my WiFi has yet to be activated. Additionally, I have not been charged for the service, which raises further concerns about the status of my account.

I have attempted to contact your customer service team multiple times, but the responses have been unsatisfactory and unhelpful. I expect better from a company like TalkTalk and am deeply disappointed with the lack of support and follow-up.

Please address this issue immediately. I would appreciate confirmation of my activation and billing status at your earliest convenience.

Re: ACTIVATION

ferguson — Fri, 27 Sep 2024 19:53:04 GMT

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.

Re: ACTIVATION

Arne-TalkTalk — Tue, 08 Oct 2024 12:39:45 GMT

Hi AlyshaMurjani

Has this been resolved sine your post?

I can see an open complaint, has a complaint manager been in contact?