topic Cut off in Broadband

Cut off

Millwallmad1968 — Sat, 28 Sep 2024 15:24:01 GMT

Hi if I was to make payment today will my broadband go straight back on ? Or does it take a few days ?

fr8ys — Sat, 28 Sep 2024 15:39:03 GMT

There are no staff members here until Monday.

I doubt it's immediate as if it's been cut off, Openreach will need to visit to restore the connection.

You'd be best to phone today (phones are not on Sunday unless you are a vulnerable customer) and find out.

Gliwmaeden2 — Sat, 28 Sep 2024 16:57:15 GMT

@Millwallmad1968, if your services were simply restricted, rather than disconnected, you should be back up by tomorrow.

See this page:

Sometimes switching off the router for 30 minutes is enough to restore the service after they have processed everything:

If you were totally disconnected, it takes longer to get set up again.

Arne-TalkTalk — Mon, 30 Sep 2024 09:07:40 GMT

Hi Millwallmad1968

Restrictions can take a minimum of 2 hours, maximum of 24 hours to remove once the payment clears.

Regards