topic Re: Openreach modem led died in Broadband

Openreach modem led died

Divad3 — Mon, 30 Sep 2024 08:18:53 GMT

One of the leds on my Openreach modem has stopped working. It’s the internet one. Does the modem need replacing?

Re: Openreach modem led died

Chris-TalkTalk — Mon, 30 Sep 2024 08:26:02 GMT

Hi Divad3,

Are you experiencing any problems with your service or is it just the LED that isn't working?

Chris

Re: Openreach modem led died

Divad3 — Mon, 30 Sep 2024 08:42:49 GMT

Thanks for replying to my query.

At the moment it only appears that the led has died but I am concerned that it could cause other issues and don’t know if there are other problems inside the modem.

Re: Openreach modem led died

Chris-TalkTalk — Mon, 30 Sep 2024 09:32:31 GMT

I think the broken led is unlikely to be and indication that there are any other issues with the router but we can send a replacement if you like but it won't be the same make/model

Chris

Re: Openreach modem led died

Divad3 — Mon, 30 Sep 2024 09:58:37 GMT

That would be great thanks.

What model would you send out?

Re: Openreach modem led died

Chris-TalkTalk — Mon, 30 Sep 2024 10:19:00 GMT

It will be a Sagemcom, would you like me to arrange to send one?

Chris

Re: Openreach modem led died

Divad3 — Mon, 30 Sep 2024 10:36:20 GMT

Yes please, that would be great.

thanks

Re: Openreach modem led died

Karl-TalkTalk — Mon, 30 Sep 2024 10:44:08 GMT

A router has been ordered for you.

Thanks

Karl.

Re: Openreach modem led died

Divad3 — Mon, 30 Sep 2024 10:48:34 GMT

At the moment I have a TalkTalk router that is plugged into a by Openreach modem to support my broadband speed of 150meg

willthis replace the modem portion of my set up?

Re: Openreach modem led died

Karl-TalkTalk — Mon, 30 Sep 2024 10:52:14 GMT

The router that was ordered was a talktalk router - is it the Modem that is at fault ?

Thanks

Karl.

Re: Openreach modem led died

Divad3 — Mon, 30 Sep 2024 11:05:24 GMT

Yes it is the modem that has a fault.

Re: Openreach modem led died

Karl-TalkTalk — Mon, 30 Sep 2024 11:20:14 GMT

OK, I'll make sure it is the Modem that is sent.

Karl

Re: Openreach modem led died

Divad3 — Mon, 30 Sep 2024 11:28:35 GMT

Many thanks

Re: Openreach modem led died

Karl-TalkTalk — Mon, 30 Sep 2024 11:33:20 GMT

You're Welcome 🙂

Regards

Karl