topic Re: Wifi calling not working in Broadband

Wifi calling not working

arthurs5 — Mon, 30 Sep 2024 09:33:18 GMT

wifi calling does not work on any of our mobile phones. I can see from previous threads that this is as a result of a firmware upgrade. Can you please assist in resetting the firmware to the previous version. Due to poor mobile phone coverage I rely on this function

Arthurs5

Re: Wifi calling not working

Anonymous — Mon, 30 Sep 2024 09:40:25 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Wifi calling not working

arthurs5 — Mon, 30 Sep 2024 10:01:54 GMT

updated profile as requested

Re: Wifi calling not working

Debbie-TalkTalk — Mon, 30 Sep 2024 10:07:41 GMT

Hi @arthurs5

Thank you. Is the router switched off at the moment? I can't connect to your router.

Re: Wifi calling not working

arthurs5 — Mon, 30 Sep 2024 14:38:35 GMT

hi Debbie, our router is on now following a power cut. can you rectify the problem?

Re: Wifi calling not working

Debbie-TalkTalk — Tue, 01 Oct 2024 05:52:11 GMT

Hi @arthurs5

Thank you. I've made a change to your router firmware, please can you retest?

Re: Wifi calling not working

Debbie-TalkTalk — Fri, 04 Oct 2024 07:33:42 GMT

Hi @arthurs5

Is everything working ok now?

Re: Wifi calling not working

Anonymous — Tue, 08 Oct 2024 06:00:42 GMT

Good morning @arthurs5

Just checking back in to see if the Wifi Calling is now working ok for you?

Thanks

Michelle

Re: Wifi calling not working

Stecat79 — Tue, 22 Oct 2024 19:36:33 GMT

My samsung S22 wont connect to wifi calling either, yet it works on all other Internet providers.

Re: Wifi calling not working

Anonymous — Wed, 23 Oct 2024 05:45:00 GMT

Morning,

I'm sorry to hear this and we'll post on your topic shortly.

Thanks

Michelle