topic Re: Customer complaints in Broadband

Customer complaints

harricross — Wed, 26 Jul 2023 09:00:42 GMT

A few weeks back you let me down after waiting in all day for my broadband installation. your on line sales person didn't arrange the contract having given me an installation date and took all my DD details. I was unable to pursue this as I didn't have the reference number and my postcode wasn't registered as a customer .

You gave me somebody else's( another customers details ) on more than 1 occasion and I have a screen shot of this.

Your complaints Team rang me once and then agreed a time for a more in depth call .I'm still waiting. Nobody seemed capable of transferring me to a manager and were unwilling to transfer me to your Data protection Team.

I'm waiting for the 8 weeks to pass before I can take this further and will be contacting the person whose details were given to me to agree on a joint way forward.

A call anytime soon would be nice...

Re: Customer complaints

Arne-TalkTalk — Wed, 26 Jul 2023 13:38:06 GMT

Hi @harricross

Sorry that you are having problems. I'm very concerned about the account information you have been given.

Can you send me a PM with the screenshots you have been, and also any information regarding your order, such as date it was made your full address so I can try to locate what has gone wrong with this.

You can start a PM by hovering over my avatar and selecting Message.

Thank you.

Re: Customer complaints

Andy911 — Mon, 30 Sep 2024 17:16:08 GMT

This complaint CMP - 756554 A Kirtley I had a call confirmation for between 4pm and 6pm and just like failing my service for over 35 days leaving me with no internet you now have failed to meet your promised call time, I’ve taken two hours out to receive this call to resolve the situation and once again as a company you’ve failed meet this commitment leaving me concerned that you care about you customers at all

Re: Customer complaints

Gliwmaeden2 — Mon, 30 Sep 2024 19:57:41 GMT

Usually if the issue is being handled by the complaints team, there is nothing that staff on the forum can do to intervene, @Andy911.

However, if you have any new issues, please return to the message board and click on start a topic to begin your own thread.

This one has been out of the workflow for well over a year.