topic Re: Cicso Anyconnect VPN will not connect after Router firmware update. in Broadband

Cicso Anyconnect VPN will not connect after Router firmware update.

shezlee — Tue, 01 Oct 2024 06:54:13 GMT

Morning,

Router firmware was updated on Friday (in prep for a wifi booster) now Cicso Anyconnect VPN will not connect.

I hope this is something you can help with.

Lee J

Re: Cicso Anyconnect VPN will not connect after Router firmware update.

Anonymous — Tue, 01 Oct 2024 06:56:43 GMT

Morning Lee,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Cicso Anyconnect VPN will not connect after Router firmware update.

shezlee — Tue, 01 Oct 2024 07:04:46 GMT

Profile Updated

Re: Cicso Anyconnect VPN will not connect after Router firmware update.

Debbie-TalkTalk — Tue, 01 Oct 2024 07:16:41 GMT

Hi @shezlee

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Cicso Anyconnect VPN will not connect after Router firmware update.

shezlee — Tue, 01 Oct 2024 07:25:12 GMT

I will have to check and confirm later as I have had to go into the office, thank you.

Re: Cicso Anyconnect VPN will not connect after Router firmware update.

Debbie-TalkTalk — Tue, 01 Oct 2024 07:31:18 GMT

Hi @shezlee

Thank you. Please let us know if you do experience any further issues.

Debbie

Re: Cicso Anyconnect VPN will not connect after Router firmware update.

shezlee — Tue, 01 Oct 2024 15:23:22 GMT

Hi,

Just to let you know that I have tried and all is working again.

Thank you.

Re: Cicso Anyconnect VPN will not connect after Router firmware update.

Anonymous — Wed, 02 Oct 2024 05:03:08 GMT

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle