topic Re: Cisco Anyconnect VPN not functioning in Broadband

Cisco Anyconnect VPN not functioning

steve_optiko — Mon, 30 Sep 2024 19:21:36 GMT

Hi, my partner’s laptop has not connected to our Wi-Fi hub using Cisco Anyconnect VPN for a couple of weeks now. Any ideas as to how this can be resolved please? Steve

Re: Cisco Anyconnect VPN not functioning

Gliwmaeden2 — Mon, 30 Sep 2024 20:25:45 GMT

You probably need to have the router firmware rolled back, as there was a bug in the latest version, @steve_optiko.

Ensure that you have completed your community forum profile details for forum staff to identify your account.

Go via your avatar; settings; drop down menu....add all required information in Personal Information. Scroll down and SAVE CHANGES.

If there's an inconvenient time to lose the connection, while this is being done, post again to let staff know. When they roll back the firmware, you'll lose the connection for c 5 minutes.

Staff will respond during the day.

Re: Cisco Anyconnect VPN not functioning

steve_optiko — Mon, 30 Sep 2024 20:55:19 GMT

Thank you 🙂

Re: Cisco Anyconnect VPN not functioning

Debbie-TalkTalk — Tue, 01 Oct 2024 05:59:50 GMT

HI @steve_optiko

Apologies for this.

I've made a change to your router firmware, please can you retest?

Re: Cisco Anyconnect VPN not functioning

shezlee — Tue, 01 Oct 2024 06:36:38 GMT

Morning,

I have the exact same issue, Router firmware was updated on Friday (in prep for a wifi booster) now Cicso Anyconnect VPN will not connect.

I hope this is something you can help with.

Lee J

Re: Cisco Anyconnect VPN not functioning

Debbie-TalkTalk — Tue, 01 Oct 2024 06:46:19 GMT

Hi @shezlee

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Thanks

Re: Cisco Anyconnect VPN not functioning

steve_optiko — Tue, 01 Oct 2024 07:12:32 GMT

Good morning and thank you. I will ask my partner to try here laptop now (I'm at work) and I will update here if successful. Thanks again.

Re: Cisco Anyconnect VPN not functioning

Debbie-TalkTalk — Tue, 01 Oct 2024 07:20:27 GMT

Hi @steve_optiko

Ok, thank you 🙂

Debbie

Re: Cisco Anyconnect VPN not functioning

steve_optiko — Tue, 01 Oct 2024 08:19:00 GMT

Hi Debbie. It's worked! Thanks for your help 😀 Kind regards, Steve

Re: Cisco Anyconnect VPN not functioning

Debbie-TalkTalk — Tue, 01 Oct 2024 08:22:04 GMT

Hi Steve @steve_optiko

I'm so glad to hear this, thanks for letting me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie