topic Re: How do I get a replacement router? in Broadband

How do I get a replacement router?

jefftalk — Sun, 29 Sep 2024 14:30:22 GMT

My router is flashing orange light, i.e. no internet connection.

Wifi is OK.

I've tried "off/wait-20-minute/on" restart & also hard reset with pinhole on back.

TalkTalk have run a line test & all is OK.

I tried my old TalkTalk router & that still works fine, so line is probably OK, as tested.

I conclude I need a new router but can't find out how to get one other than wait ages for chatbot to connect me to an agent, or wait in lengthy phone queue.

Is there some way of ordering one online & returning the defective one?

many thanks

Jeff

Re: How do I get a replacement router?

Gliwmaeden2 — Sun, 29 Sep 2024 14:42:55 GMT

Staff will respond during the day, Monday, @jefftalk.

Make sure that you have completed your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu...Personal Information needs your Talktalk phone number or account number etc.

Scroll down to SAVE CHANGES.

Re: How do I get a replacement router?

Debbie-TalkTalk — Mon, 30 Sep 2024 06:43:12 GMT

Hi @jefftalk

I'm sorry to hear this.

I've ordered you a replacement router and a returns bag, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: How do I get a replacement router?

jefftalk — Tue, 01 Oct 2024 18:39:35 GMT

yep, all good, thanks.

Installed new box & all OK.

Have returned old faulty router.

many thanks for sorting this, cheers

Re: How do I get a replacement router?

Anonymous — Wed, 02 Oct 2024 05:00:36 GMT

Good morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Michelle

Re: How do I get a replacement router?

moffers — Wed, 25 Feb 2026 11:51:08 GMT

I've got the very same problem. I also think my router needs replacing, as I've had it for years. My internet connection is disconnecting every few minutes and as I use my laptop for work, the situation is untenable. I'm also paying for a service that I am not getting.

Re: How do I get a replacement router?

Mandisa-TT — Wed, 25 Feb 2026 11:53:10 GMT

Hi @moffers to get help, please start a new thread and we will be able to assist you.

Re: How do I get a replacement router?

moffers — Wed, 25 Feb 2026 11:59:28 GMT

Thank you. Will do.

Re: How do I get a replacement router?

Mandisa-TT — Wed, 25 Feb 2026 12:00:30 GMT

Perfect! We will pick up your thread and look into your query