topic Re: Internet connection lagging and very slow in Broadband

Internet connection lagging and very slow

Saba16 — Sat, 24 Aug 2024 19:01:32 GMT

Good evening,

For over a week I'm experiencing very slow and disruptive Internet connection.

Nothing loads well at all and I'm having to use my mobile data to load internet pages at home on my devices.

I have rest and rebooted the device's, and the routers and nothing is working well. I have tried to run a connection test on this talk talk website and its showing a oops come back later message. Is this a joke or something 🙈

Theres no contact information or any help online, its like a self service thing and I'm really unhappy.

Anyone else experiencing anything similar... Thank you

If this carries on I'll be switching in matter of days

Re: Internet connection lagging and very slow

KeithFrench — Sun, 25 Aug 2024 12:30:53 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

5. If on Full Fibre, what lights are on the ONT?

Re: Internet connection lagging and very slow

Saba16 — Sun, 25 Aug 2024 15:07:32 GMT

Thank you for your time and reply, very much appreciated.

The router model is

DG8041W-2.T5

I'm not using ethernet cables, only 2 broadband cable running, I dont have fibre optic.

1 blue light, which is normal. No other colours flashing

My pages are not loading, I'm having to toggle between broadband and mobile data which is no good

Im on a basic package and have been for the last 4 years and the past week has been a nightmare with connectivity.

Package is fibre 65.

Thank you

Re: Internet connection lagging and very slow

Saba16 — Sun, 25 Aug 2024 15:08:37 GMT

1 cable running from the router sorry, no ethernet cbles.

Re: Internet connection lagging and very slow

KeithFrench — Sun, 25 Aug 2024 15:13:04 GMT

The first step, before doing any diagnostics is to get that router replaced. It has been discontinued and can be unstable. I will ask TalkTalk to do this for you & after it has been replaced, if you still have WiFi problems, then please come back to me.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Internet connection lagging and very slow

Saba16 — Sun, 25 Aug 2024 16:12:05 GMT

Thank you very much for your help and support. I hope talk talk does replace my router if it has been discontinued. I wish they had sent a replacement from when they discontinued the current model to avoid issues.

For the time being I have rebooted the router many times and left it switched off for longer periods of times to see if theres any changes but that also didn't work. Absolute pain.

Re: Internet connection lagging and very slow

Saba16 — Sun, 25 Aug 2024 16:13:42 GMT

I have followed your instructions and added my personal details for talk talk to resolve the issue, I hope it's hassle free 🙏

Re: Internet connection lagging and very slow

Debbie-TalkTalk — Mon, 26 Aug 2024 08:10:39 GMT

Hi @Saba16

I'm sorry to hear this.

I've ordered you a replacement router, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Internet connection lagging and very slow

Saba16 — Mon, 26 Aug 2024 09:07:56 GMT

Good morning, Thank you very much Debbie, very much appreciated.

Re: Internet connection lagging and very slow

Debbie-TalkTalk — Mon, 26 Aug 2024 09:11:33 GMT

Hi @Saba16

You're welcome 🙂

Please let us know how you get on.

Thanks

Debbie

Re: Internet connection lagging and very slow

Saba16 — Wed, 11 Sep 2024 11:25:11 GMT

Hi there,

After the router replacement, I am still having the same issues, my internet is barely working just like it was with the older router.

There's still the same lag, youtube will not load on both tvs, and on other devices I'm toggling between wifi and mobile data.

If I'm connected to the wifi and paying bills, everything fails and doesnt even load, and now I'm strictly having to use my mobile data to do the very important tasks online. What do I do now 🤦‍♀️

Re: Internet connection lagging and very slow

Saba16 — Wed, 11 Sep 2024 11:26:38 GMT

The new router has made no difference whatsoever, and I have given it more than enough time now too. Frustrated 😭

Re: Internet connection lagging and very slow

Karl-TalkTalk — Wed, 11 Sep 2024 11:49:15 GMT

Hi @Saba16

I've had a look at the connection and some of the Wi-Fi data here. I can see some Wi-Fi interferance and a couple of the devices connecting with a poor signal strength at some times.

I'll drop you a PM with some other info.

Thanks

Karl.

Re: Internet connection lagging and very slow

Saba16 — Wed, 11 Sep 2024 11:53:12 GMT

Thank you for checking my connection, and yes its been really poor lately, I hope something can be done so that I do not have to go through the hassle of changing providers. Whatever it is, it seem like there must be an interference from where the lines are coming in from, just a guess or maybe an engineer might have to pay a visit

Re: Internet connection lagging and very slow

Anonymous — Thu, 12 Sep 2024 06:46:56 GMT

Hello,

Thanks for the PM and please let us know how you get on.

Michelle

Re: Internet connection lagging and very slow

Saba16 — Fri, 13 Sep 2024 14:43:32 GMT

I have received the WiFi booster and noticed theres still a lag in connection. I'm still having to swap between wifi and mobile data

Re: Internet connection lagging and very slow

KeithFrench — Fri, 13 Sep 2024 15:11:41 GMT

Hi @Saba16

Where are the router, booster and problematical devices currently located? What sort of devices are they?

If you log into the router & go to:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Wi-Fi Mesh

Please then get screenshots of these sub-tabs & PM them to me (to preserve your privacy):-

Overview
Extenders
Devices

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Internet connection lagging and very slow

Saba16 — Fri, 13 Sep 2024 16:00:20 GMT

Is there a link to go to the dashboard?

Re: Internet connection lagging and very slow

Saba16 — Fri, 13 Sep 2024 16:06:44 GMT

I have just tried to login and its not accepting the router user and password. Thanks. Would it be possible for an engineer to visit?

Re: Internet connection lagging and very slow

KeithFrench — Fri, 13 Sep 2024 16:52:13 GMT

Are you using the router username of admin plus the password as associated with it, it is not the WiFi network login credentials?