topic Re: No internet for 2 weeks in Broadband

No internet for 2 weeks

Wen1234 — Thu, 03 Oct 2024 13:26:44 GMT

I've had no internet for 2 weeks now. I have asked for a new router and an engineer to be called out to see me, but have been denied it because there is an outage with openreach in my area? I've had no updates or seen any openreach vans in my area to sort out the issue

Re: No internet for 2 weeks

Debbie-TalkTalk — Thu, 03 Oct 2024 13:38:25 GMT

Hi @Wen1234

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline/account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: No internet for 2 weeks

Wen1234 — Thu, 03 Oct 2024 13:43:48 GMT

@Debbie-TalkTalk added

Re: No internet for 2 weeks

Debbie-TalkTalk — Thu, 03 Oct 2024 13:56:21 GMT

Hi @Wen1234

Thank you.

The line test is detecting a potential line fault and also an issue in your area.

I have escalated this straight over to Openreach and I will continue to monitor for updates and will post back on this thread.

Debbie

Re: No internet for 2 weeks

Wen1234 — Thu, 03 Oct 2024 13:58:11 GMT

Ok thank you

Re: No internet for 2 weeks

Karl-TalkTalk — Thu, 03 Oct 2024 14:07:29 GMT

If you can post back here tomorrow to give us a nudge, we can get a progress report for you.

Thanks

Karl.

Re: No internet for 2 weeks

Wen1234 — Thu, 03 Oct 2024 14:24:19 GMT

@Karl-TalkTalk Ok will do thank you

Re: No internet for 2 weeks

Karl-TalkTalk — Thu, 03 Oct 2024 14:24:58 GMT

No Problem 🙂

Karl

Re: No internet for 2 weeks

Debbie-TalkTalk — Fri, 04 Oct 2024 05:58:26 GMT

Morning @Wen1234

The fault has been assigned to an Openreach line engineer this morning and we should hopefully have further updates later this afternoon.

I will check again this afternoon and I will post back on this thread.

Thanks

Debbie

Re: No internet for 2 weeks

Wen1234 — Fri, 04 Oct 2024 08:54:44 GMT

Ok thank you

Re: No internet for 2 weeks

Debbie-TalkTalk — Fri, 04 Oct 2024 08:55:43 GMT

Hi @Wen1234

No problem 🙂

Re: No internet for 2 weeks

Debbie-TalkTalk — Mon, 07 Oct 2024 07:38:32 GMT

Hi @Wen1234

Openreach have now closed the fault as resolved.

Is everything working ok now?

Re: No internet for 2 weeks

Anonymous — Tue, 08 Oct 2024 07:46:47 GMT

Good morning,

How are you getting on, has the fault now been resolved?

Thanks

Michelle