topic access my account from abroad in Broadband

access my account from abroad

sumig — Thu, 03 Oct 2024 17:56:07 GMT

Access to my account seems to be blocked while I am out of the country. How can I access and manage my account when not at home - all attempts seem to be blocked

Re: access my account from abroad

ferguson — Thu, 03 Oct 2024 18:03:30 GMT

That is a normal security feature. Try a VPN with a UK server. What is it you are trying to do, or need to know?

Re: access my account from abroad

sumig — Thu, 03 Oct 2024 19:14:16 GMT

I have tried with a vpn but that doesn't seem to work either. I wanted to check on my package and speed etc

Re: access my account from abroad

ferguson — Thu, 03 Oct 2024 19:34:18 GMT

Well the support team here can probably help you, what specifically do you want to know? Subject to that, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: access my account from abroad

Arne-TalkTalk — Tue, 08 Oct 2024 12:05:03 GMT

Hi sumig

I can give you the basics of your account

You are on Fibre35

Downstream Speed (MBPS) 40.0

Upstream Speed (MBPS) 10.0

Hope that helps.

Re: access my account from abroad

Almufasa — Thu, 31 Oct 2024 11:47:40 GMT

I have the same problem. I get the attached when trying to access my account from outside the UK.

I cannot call you as it would cost a fortune. I'm looking at options now my deal has ended.

Why is security blocking access?

Re: access my account from abroad

Karl-TalkTalk — Thu, 31 Oct 2024 11:51:04 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

Re: access my account from abroad

Almufasa — Thu, 31 Oct 2024 11:52:01 GMT

Why is .jpg file not allowed for upload but .jpeg is??