topic Re: Speed to router in Broadband

Speed to router

miner49 — Tue, 01 Oct 2024 11:10:37 GMT

Why when speed to router over 7 days is slow and line check shows problems does TalkTalk want tests in the home and changes made in the home. Also why wont they give me a new router when connection light has failed but router is working. How am I supposed to know when connection has failed?.

Re: Speed to router

Debbie-TalkTalk — Tue, 01 Oct 2024 11:13:35 GMT

Hi @miner49

I'm sorry to hear this.

I can send you a replacement router for testing, would you like me to arrange this?

Thanks

Debbie

Re: Speed to router

miner49 — Tue, 01 Oct 2024 11:15:13 GMT

Yes please Debbie that would be much appreciated.

Re: Speed to router

Debbie-TalkTalk — Tue, 01 Oct 2024 11:20:40 GMT

Hi @miner49

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: Speed to router

miner49 — Tue, 01 Oct 2024 11:21:57 GMT

Will do , thank you very much.

Re: Speed to router

Debbie-TalkTalk — Tue, 01 Oct 2024 11:27:07 GMT

Hi miner49

Thank you 🙂

Debbie

Re: Speed to router

Debbie-TalkTalk — Fri, 04 Oct 2024 06:17:11 GMT

Hi @miner49

Have you received the replacement router?

Re: Speed to router

Anonymous — Tue, 08 Oct 2024 06:05:39 GMT

Hi @miner49

Just checking back in to see how you're getting on and if the speeds have improved?

Thanks

Michelle