topic Re: Cisco AnyConnect VPN no longer working in Broadband

Cisco AnyConnect VPN no longer working

SDRiches — Wed, 02 Oct 2024 15:01:11 GMT

As per many other post, my Cisco AnyConnect VPN client will no longer connect. I know it is something to do with the router/modem as it connects fine over a mobile hotspot and other broadband connections. I have a Sagemcom F@ST 5364 with firmware version SG4K100202. I have tried adding multiple rules for or the usual VPN ports, turning off the firewall, and moving the device to the DMZ, none of which work. Other posts on this same subject suggest a firmware rollback to version 174 is the only solution. Please can you investigate and fix. Thanks.

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Thu, 03 Oct 2024 05:38:55 GMT

Hi @SDRiches

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Cisco AnyConnect VPN no longer working

SDRiches — Thu, 03 Oct 2024 08:16:11 GMT

Hi Debbie, I've updated my profile. Thanks.

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Thu, 03 Oct 2024 08:28:34 GMT

Hi @SDRiches

Thank you 🙂

I've made a change to your router firmware, please can you retest?

Debbie

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Fri, 04 Oct 2024 09:04:25 GMT

Hi @SDRiches

Is everything working ok now?

Re: Cisco AnyConnect VPN no longer working

SDRiches — Fri, 04 Oct 2024 09:08:42 GMT

Hi Debbie,

Yes thanks, VPN is now working again.

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Fri, 04 Oct 2024 09:10:37 GMT

Hi @SDRiches

I'm so glad to hear this, thanks for letting me know 🙂

Debbie