topic Re: Wi-Fi Router Dropping Wi-Fi in Broadband

Wi-Fi Router Dropping Wi-Fi

Doozy — Mon, 30 Sep 2024 15:43:00 GMT

Hi there I have been having problems with my router (Sagem Talk Talk Wifi Router) dropping WiFi connections to both devices on the 2.4Ghz and 5Ghz channels.

Nothing has changed in my setup recently so unsure what it could be. I have noticed that I have lost the white light being on after it has connected back to Talk Talk (After a reset.) I only see the orange blinking light as it connects.

The Wi-fi router has plenty of airflow around it so shouldn't have overheating issues should it?

I bought this router when they first came out so could it be old and develop a fault?

Many Thanks in Advance,

Steven Aldus

Re: Wi-Fi Router Dropping Wi-Fi

Anonymous — Tue, 01 Oct 2024 05:09:19 GMT

Morning,

@KeithFrench - Would you be able to offer any advice please?

Thanks

Michelle

Re: Wi-Fi Router Dropping Wi-Fi

KeithFrench — Tue, 01 Oct 2024 07:29:58 GMT

Hi @Doozy

@Anonymous has asked me to help you.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Wi-Fi Router Dropping Wi-Fi

Doozy — Tue, 01 Oct 2024 10:01:17 GMT

Hi there thanks for your replies. I am willing to diagnose my router for sure 😄

Re: Wi-Fi Router Dropping Wi-Fi

Debbie-TalkTalk — Tue, 01 Oct 2024 10:10:07 GMT

Thanks @KeithFrench 🙂

Re: Wi-Fi Router Dropping Wi-Fi

Doozy — Tue, 01 Oct 2024 10:11:01 GMT

Can you please send me out the guide?

Many Thanks in Advance.

Re: Wi-Fi Router Dropping Wi-Fi

KeithFrench — Tue, 01 Oct 2024 10:31:39 GMT

Hi @Doozy

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

Re: Wi-Fi Router Dropping Wi-Fi

Doozy — Tue, 01 Oct 2024 12:23:17 GMT

Hi Keith here is the report zip file that you require.

Screenshots to follow in your PM 😄

Many Thanks in Advance

Re: Wi-Fi Router Dropping Wi-Fi

KeithFrench — Tue, 01 Oct 2024 12:28:45 GMT

Hi @Doozy

Are you sure that you have a Sagemcom router, I can see that in your trace it is a Huawei router (they do look similar)?

If it is the Huawei DF8041W, then this will need to be changed out for the Sagemcom FAST5364, as the Huawei has a bug that causes instability.

Re: Wi-Fi Router Dropping Wi-Fi

Debbie-TalkTalk — Tue, 01 Oct 2024 12:41:21 GMT

Thanks @KeithFrench

@Doozy Have you added the correct landline number to your Community Profile? I can check which router you have.

Re: Wi-Fi Router Dropping Wi-Fi

Doozy — Tue, 01 Oct 2024 15:28:03 GMT

Sorry for delay. I have now updated my telephone number. 😄

Many Thanks in Advance

Re: Wi-Fi Router Dropping Wi-Fi

Doozy — Tue, 01 Oct 2024 15:32:46 GMT

It is indeed the DF8041W.

Device Type:	DG8041W
Description:	EchoLife DG8041W Home Gateway
SN:	(Removed Just in Case)
Hardware Version:	I.1.01
Software Version:	v1.05t

Many Thanks in Advance

Re: Wi-Fi Router Dropping Wi-Fi

Anonymous — Wed, 02 Oct 2024 05:30:02 GMT

Morning,

Thanks for confirming. Would you like us to send a Sagemcom router instead to see how the connection compares?

Michelle

Re: Wi-Fi Router Dropping Wi-Fi

Doozy — Wed, 02 Oct 2024 08:36:54 GMT

Morning Michelle.

That would be fantastic.

Many Thanks in Advance.

Re: Wi-Fi Router Dropping Wi-Fi

Debbie-TalkTalk — Wed, 02 Oct 2024 08:43:30 GMT

Hi @Doozy

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Thanks

Debbie

Re: Wi-Fi Router Dropping Wi-Fi

Debbie-TalkTalk — Fri, 04 Oct 2024 07:31:51 GMT

Hi @Doozy

Have you received a notification for the router delivery?

Re: Wi-Fi Router Dropping Wi-Fi

Doozy — Fri, 04 Oct 2024 08:07:24 GMT

Morning Debbie,

The new router is due to be delivered sometime today by Yodel.

Many Thanks in Advance.

Re: Wi-Fi Router Dropping Wi-Fi

Debbie-TalkTalk — Fri, 04 Oct 2024 08:08:57 GMT

Hi @Doozy

Oh great, thanks for letting me know 🙂

Re: Wi-Fi Router Dropping Wi-Fi

Doozy — Fri, 04 Oct 2024 11:53:00 GMT

Afternoon Debbie,

I have received the new router and installed it but have a couple of questions.

Does the new router need settling in for line speed as the received speed profiles are now much lower than the old router? I used to have 60 down and 9 up! Now I have 43 down and 8 up!

The new router won't lock on to a signal with the supplied ADSL filter but works with my old one. Is it okay to use my old filter still?

On a side note the Wi-Fi signals seem solid now 😄

Many Thanks in Advance

Re: Wi-Fi Router Dropping Wi-Fi

Chris-TalkTalk — Fri, 04 Oct 2024 12:23:05 GMT

Hi Doozy,

Have you checked the line speed recently with the old router as the line test is showing that recent speeds have been no higher than 48.5Mbps and the average is 47.5Mbps?

It's fine to use the old filter

Chris