topic Re: return bag router in Broadband

return bag router

rockmonkey123 — Fri, 04 Oct 2024 15:48:52 GMT

I was sent a new router, was asked to send old one back, but no return back was in with packaging

is this place to request one, if not how do I get one

Re: return bag router

ferguson — Fri, 04 Oct 2024 16:03:26 GMT

The support team here can arrange one for you, but bear in mind that they won't be back online until Monday.

Re: return bag router

rockmonkey123 — Fri, 04 Oct 2024 16:40:07 GMT

will I need to put up a new post on Monday in regards my request for a return bag

Re: return bag router

ferguson — Fri, 04 Oct 2024 16:46:31 GMT

No, this has been escalated which means it will automatically go into the team's workflow, they will respond as soon as they pick it up.

Re: return bag router

Gliwmaeden2 — Fri, 04 Oct 2024 17:30:36 GMT

It is helpful if you can complete your community forum profile details, @rockmonkey123, for staff to identify your account.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES.

Re: return bag router

Chris-TalkTalk — Mon, 07 Oct 2024 06:46:34 GMT

Hi Rockmonkey123,

Can you complete your profile as requested and we'll arrange to send one

Chris

Re: return bag router

rockmonkey123 — Mon, 07 Oct 2024 15:55:25 GMT

Hi Chris

I have completed my community profile, let me know if you need anymore details on there

Re: return bag router

Chris-TalkTalk — Tue, 08 Oct 2024 05:10:10 GMT

Thanks for that. I've ordered the returns bag, it should be with you within a couple of working days

Chris