topic No internet connection in Broadband

No internet connection

Ollie18 — Sun, 06 Oct 2024 15:04:09 GMT

I’ve paid my bill and my internet service normally boots back up within 30 mins but been a few hours an hasn’t done. Is this because it’s a Sunday and they aren’t open?

Re: No internet connection

Gliwmaeden2 — Sun, 06 Oct 2024 15:52:04 GMT

If you have some Mobile data, try Chat, as they are open till 7pm, @Ollie18. Phone support is not available for this on Sundays.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

It can take 24 hours to get up and running again:

Re: No internet connection

Arne-TalkTalk — Mon, 07 Oct 2024 10:58:01 GMT

Hi Ollie18

Restrictions can take between 2 and 24 hours to remove , you will also need to turn your router off for 30 minutes.

Have you done this?

Re: No internet connection

Anonymous — Tue, 08 Oct 2024 07:35:51 GMT

Morning Ollie,

How are you getting on?

Thanks

Michelle