topic Re: No change aftercarrying out changes suggested by you in Broadband

No change aftercarrying out changes suggested by you

Joseph331 — Sun, 06 Oct 2024 16:26:40 GMT

Contacted talk talk regarding buffering on tv, making it impossible to watch any films .

Your suggestion was to upgradeans send out a newrouter.

It has made no difference and the router has not been received.

As I made clear to youroperator I hav no option but to cancel our agreement as it clearlý is not working at present.

A.J. Laýton

Re: No change aftercarrying out changes suggested by you

fr8ys — Sun, 06 Oct 2024 16:32:38 GMT

I'd suggest you wait for support staff to review your issue this week before making any decision on leaving.

Given that other ISPs use the same OpenReach network you may well find the same issues if you change providers.

I should also poi t put you cannot give notice to lea e via the forum. You need to phone and speak to the Loyalty Team to give notice.

Re: No change aftercarrying out changes suggested by you

Karl-TalkTalk — Mon, 07 Oct 2024 13:11:25 GMT

Hi @Joseph331

Can you add your phone number or account number to your 'Community Profile' so I can locate your details and check your connection. Please do not post any info publicly.

Also, you mention watching films on TV, is this via a TalkTalk TV Box or on your smart TV, and is this connected over Wi-Fi or cable direct to router.

Thanks

Karl.

Re: No change aftercarrying out changes suggested by you

Anonymous — Tue, 08 Oct 2024 07:22:59 GMT

Hi Joseph,

How are you getting on?

Thanks

Michelle