topic Re: Talktalk router in Broadband

Talktalk router

Normbg — Mon, 30 Sep 2024 19:23:34 GMT

I have had an old dsl 3782 router for many years and last year when I had to have an engineer out he said he would ask talktalk to replace it as it was way out of date but nothing happened.When I had a fault on my line last week I asked about a replacement but was told there was nothing wrong with my router.The line has been repaired but I am still having problems constantly losing the connection .Can I get a better router without having to pay for one?

Re: Talktalk router

Gliwmaeden2 — Mon, 30 Sep 2024 20:16:35 GMT

Make sure that you have completed your community forum profile details for Talktalk staff to identify your account, @Normbg.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Complete all areas, scroll down and SAVE CHANGES.

Staff will respond during the day.

Re: Talktalk router

Debbie-TalkTalk — Tue, 01 Oct 2024 06:12:32 GMT

Hi @Normbg

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Talktalk router

Debbie-TalkTalk — Thu, 03 Oct 2024 10:12:08 GMT

Hi @Normbg

Have you received the replacement router?

Re: Talktalk router

Normbg — Thu, 03 Oct 2024 10:40:11 GMT

Hi yes thanks arrived about an hour ago,just set up and range seems much better and so far working ok,I will update you in a couple of days.Thank you very much for your help it is much appreciated best wishes Norman

Re: Talktalk router

Debbie-TalkTalk — Thu, 03 Oct 2024 10:41:38 GMT

Morning Norman @Normbg

That's great 🙂

I will check in again with you on Monday to see how the connection has been performing with the new router.

Thanks again.

Debbie

Re: Talktalk router

Debbie-TalkTalk — Mon, 07 Oct 2024 05:37:36 GMT

Hi @Normbg

How's the connection been over the weekend?