topic Internet connection very intermittent in Broadband

Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 08:14:08 GMT

Hi,

Since Friday 4th Oct I’ve had very intermittent internet connection.

I work from home and use Cisco Connect from my laptop, like others here who are having issues, mine will also not connect.

Webpages in browser will not always load, pressing F5 a few times, will some times make it load, some times it will load, but with out css/js etc.

Can this be looked into please.

James

Re: Internet connection very intermittent

Karl-TalkTalk — Mon, 07 Oct 2024 08:16:59 GMT

Can you add your phone number or account number to your 'Community Profile' so I can locate your details.

Thanks

Karl.

Re: Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 08:24:27 GMT

Hi Karl,

this has been updated now.

Thanks

James

Re: Internet connection very intermittent

Karl-TalkTalk — Mon, 07 Oct 2024 08:25:21 GMT

OK, I'll roll back the firmware now.

Karl.

Re: Internet connection very intermittent

Karl-TalkTalk — Mon, 07 Oct 2024 08:33:46 GMT

Firmware rollback completed - can you test the cisco vpn.

Thanks

Karl.

Re: Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 08:43:26 GMT

Hi Karl,

I’m still get intermittent issues, with Cisco and loading websites.

is it worth me turning off the router?

James

Re: Internet connection very intermittent

Karl-TalkTalk — Mon, 07 Oct 2024 09:01:22 GMT

Turn off the router and ONT for 30 minutes to start a new session and see if this helps.

Thanks

Karl.

Re: Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 09:09:47 GMT

Hi,

Both are turned off, I’ll feedback in 30 minutes.

James

Re: Internet connection very intermittent

Karl-TalkTalk — Mon, 07 Oct 2024 09:12:30 GMT

No Problem 🙂

Karl

Re: Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 09:39:46 GMT

Hi Karl

This has not resolved the problem.

Can you confirm that the router is still on the rollbacked firmware version?

Thanks

James

Re: Internet connection very intermittent

Karl-TalkTalk — Mon, 07 Oct 2024 09:44:34 GMT

Router is on V174 firmware.

Are you connecting over Wi-Fi or a direct cable connection to the router ?

Thanks

Karl.

Re: Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 09:45:50 GMT

Connection is over WiFi. I do have a cable that I can try.

James

Re: Internet connection very intermittent

Karl-TalkTalk — Mon, 07 Oct 2024 09:47:52 GMT

OK, if you can try direct to the router to rule out a Wi-Fi issue that would be good. If it is a possible Wi-Fi issue we can swap out the router to see if it is at fault.

Thanks

Karl.

Re: Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 09:50:35 GMT

Using a direct cable has the same issue.

Re: Internet connection very intermittent

Karl-TalkTalk — Mon, 07 Oct 2024 09:54:46 GMT

Would you like to try a new router to rule that out ?

Thanks

Karl.

Re: Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 09:59:59 GMT

Hi,

I guess that’s the next step. Can it be shipped to arrive tomorrow?

Thanks

James

Re: Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 10:08:09 GMT

Hi Karl,

I just remember I still had one from having a copper wire connection. I’ve connected that up to the fibre line and still have the same issues.

can you run a line test? I did try it from my profile, but it said due to having both copper and fibre it couldn’t do it.

Thanks

James

Re: Internet connection very intermittent

Karl-TalkTalk — Mon, 07 Oct 2024 10:08:26 GMT

These normally arrive in 1 or 2 days, but your service should have been issued with an EERO router rather than the Sagemcom. Was one not supplied initially ?

I've requested a manual dispatch of a sagemcom router to you.

Thanks

Karl.

Re: Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 10:15:40 GMT

Hi Karl

Image attached is the router that got installed when my line was upgraded to fibre. It’s pretty much the same as the one I had for the copper line.

Thanks

James

Re: Internet connection very intermittent

JamesH77 — Mon, 07 Oct 2024 10:36:11 GMT

Hi Karl,

gave the laptop a reboot and fingers crossed, everything seems to be working ok.

sorry should have tried that earlier.

I’ll let you know if it comes back.

Many Thanks

James