topic Re: Cisco AnyConnect VPN Not Working in Broadband

Cisco AnyConnect VPN Not Working

Duckman456 — Sat, 05 Oct 2024 18:15:25 GMT

As others are experiencing in multiple posts in the past few weeks, I am also having the same issue with Cisco AnyConnect. My work laptop fails to connect via my home TalkTalk Router (FAST 5364-3.T8). My personal laptops, which don't use Cisco Anyconnect, are fine. I am able to connect my work laptop via other (non TalkTalk) routers and hotspots. I first noticed the issue on 27th Sept, but it could have occurred earlier, as I have been away.

WiFi Hub Router firmware is SG4K100202

Are you able to resolve this issue please?

Thank you.

Re: Cisco AnyConnect VPN Not Working

Gliwmaeden2 — Sat, 05 Oct 2024 21:22:13 GMT

Leave the router switched on - when staff pick up your thread after the weekend they'll be able to roll back the firmware. It means a few minutes of downtime, though, so if any time on Monday is unsuitable, let them know, @Duckman456.

Re: Cisco AnyConnect VPN Not Working

Duckman456 — Sun, 06 Oct 2024 08:59:17 GMT

Thank you for your reply. I will be leaving the router on, so await with interest to see if the firmware gets rolled back. Do you know what will stop it automatically being 'updated' to the dodgy version again in the near future?

Re: Cisco AnyConnect VPN Not Working

Gliwmaeden2 — Sun, 06 Oct 2024 09:47:30 GMT

They'll hold off till they are sure it's sorted, @Duckman456.

Re: Cisco AnyConnect VPN Not Working

Debbie-TalkTalk — Mon, 07 Oct 2024 06:32:01 GMT

Hi @Duckman456

Apologies for this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Cisco AnyConnect VPN Not Working

Duckman456 — Mon, 07 Oct 2024 09:59:40 GMT

Thank you. I will retry it this evening and will let you know. Based on other posts, I'm optimistic! Thanks

Re: Cisco AnyConnect VPN Not Working

Debbie-TalkTalk — Mon, 07 Oct 2024 10:05:48 GMT

Hi @Duckman456

Thank you 🙂 I will check in again with you tomorrow morning.

Debbie

Re: Cisco AnyConnect VPN Not Working

Duckman456 — Mon, 07 Oct 2024 20:40:57 GMT

Hi Debbie,

Many thanks for resolving this issue. It's all working now and I am able to connect to my company network.

DM456

Re: Cisco AnyConnect VPN Not Working

Anonymous — Tue, 08 Oct 2024 05:22:48 GMT

Good morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Michelle