topic Re: Didnt receive returns bag in Broadband

Didnt receive returns bag

rorywheato — Sun, 06 Oct 2024 20:31:13 GMT

Hi,

I have cancelled my service but have not received a returns bag. I have now left the propertyand do not have access to the mailbox. Please could you send returns bag to my a new address?

Re: Didnt receive returns bag

Gliwmaeden2 — Sun, 06 Oct 2024 20:58:14 GMT

@rorywheato,

Can you complete your community forum profile details, please?

You need to go via your avatar; settings; drop down menu....Personal Information.

Add your Talktalk phone number or account number here.

Near the end of this area, scroll down to Private Notes and put your NEW address details in there.

Scroll down further to SAVE CHANGES.

Staff will respond during the day, Monday to Friday.

Re: Didnt receive returns bag

Arne-TalkTalk — Mon, 07 Oct 2024 12:47:46 GMT

Hi rorywheato

I will request a returns bag to be sent ASAP.

Can you add the new address to the private notes in your community profile.

Regards

Re: Didnt receive returns bag

rorywheato — Mon, 07 Oct 2024 13:59:45 GMT

Thank you

sure I will update the address now

Re: Didnt receive returns bag

Arne-TalkTalk — Tue, 08 Oct 2024 11:32:48 GMT

Thank you I have requested it for you.

Regards.

Re: Didnt receive returns bag

kanjava — Tue, 08 Oct 2024 14:58:11 GMT

Hi There, I have not received the return bags, it has been a few months since my contract got over.

Can you please send the return bags?

Thanks

Re: Didnt receive returns bag

Anonymous — Wed, 09 Oct 2024 12:29:52 GMT

Hi @kanjava

Please can you create your own topic and we can look into this for you.

Thanks

Michelle