topic Re: Cisco Secure Client Not Working in Broadband

Cisco Secure Client Not Working

DarrenM1 — Sat, 05 Oct 2024 11:44:29 GMT

Hi, I'm looking for help. I can no longer work from home via Cisco Secure Client and looking at other posts it would appear to be a router issue. I've chatted with support who were unable to help and are sending a new router - tbh no email confirmation about a router order so unsure this is coming. Can someone here help at all?

Re: Cisco Secure Client Not Working

Gliwmaeden2 — Sat, 05 Oct 2024 11:47:30 GMT

It's probably affected by the firmware version on your current router, and would simply need a firmware rollback if that's the case, @DarrenM1.

Staff are not on here at weekends.

Leave your router plugged in and switched on. If you need to avoid downtime on Monday, tell them when is not a good time to lose the connection for 5 minutes or so.

Re: Cisco Secure Client Not Working

DarrenM1 — Sat, 05 Oct 2024 11:51:21 GMT

Thanks, that's what I thought reading other comments but couldn't convince the guy on the support chat

Re: Cisco Secure Client Not Working

Debbie-TalkTalk — Mon, 07 Oct 2024 06:39:09 GMT

Hi @DarrenM1

Apologies for this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Cisco Secure Client Not Working

DarrenM1 — Mon, 07 Oct 2024 12:55:05 GMT

Hi @Debbie-TalkTalk ,

I've check my connection and the issue appears to be resolved.

I assume FW updates are blocked until a fix is found?

Thanks for helping.

Darren

Re: Cisco Secure Client Not Working

Debbie-TalkTalk — Mon, 07 Oct 2024 12:57:00 GMT

Hi Darren @DarrenM1

That's great, thanks for confirming.

Yes we have stopped the current firmware rollout and this issue will be fixed in the next firmware version.