topic Re: Router playing up these days in Broadband

Router playing up these days

Lordmeadow — Mon, 07 Oct 2024 19:32:03 GMT

At the weekend my Huawei HG633 supplied 10 years or so ago switched itself off and has been erratic since then. I have rebooted and reset and today has been OK. However its range is very limited and my cctv cameras are reporting poor wifi connection or offline. I suspect the router is in its death throes - is this model still being used?

Re: Router playing up these days

ferguson — Mon, 07 Oct 2024 20:08:54 GMT

That is quite the vintage router now. If you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account they will likely offer a swap out to a newer model for you.

Re: Router playing up these days

Chris-TalkTalk — Tue, 08 Oct 2024 05:25:34 GMT

Hi Lordmeadow,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris