topic Re: Defective router. in Broadband

Defective router.

Adge! — Mon, 07 Oct 2024 09:38:28 GMT

For several weeks now my broadband fibre connection has been problematic, the router model is DG8041 W the connection is resetting several times a day, it will connect in the mid to high 40mbps and then slow down to 1 or 2 mbps. I have borrowed another router which has connected at 50mbps and held a stable connection for several days without resetting and negligible decrease in speed. In view of this could the faulty router be exchanged.

Cheers

Re: Defective router.

Karl-TalkTalk — Mon, 07 Oct 2024 09:43:22 GMT

A new router is on the way to you.

Thanks

Karl.

Re: Defective router.

Adge! — Tue, 08 Oct 2024 18:43:21 GMT

Thanks for the assistance Karl, the new router has arrived and is working well, I understand you issue bags for the the return of equipment if you could forward me one I will return the old router.

Thanks again.

Re: Defective router.

Debbie-TalkTalk — Wed, 09 Oct 2024 05:49:59 GMT

Hi @Adge!

That's great, thanks for letting us know 🙂

You should have received a returns bag with the new router, was it in the bag with the new router?

Re: Defective router.

Barrond — Wed, 09 Oct 2024 07:24:40 GMT

Exactly the same as me solid amber light after reset.how to tell talktalk is there a phone number?

Re: Defective router.

Debbie-TalkTalk — Wed, 09 Oct 2024 07:31:51 GMT

Hi @Barrond

If you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Thanks

Re: Defective router.

Adge! — Wed, 09 Oct 2024 07:56:12 GMT

Hi Debbie, I have rechecked the delivery packaging and I am afraid I can not find any return bag.

Cheers

Adge

Re: Defective router.

Debbie-TalkTalk — Wed, 09 Oct 2024 07:57:57 GMT

Hi @Adge!

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I will get a returns bag sent out to you.

Thanks

Debbie

Re: Defective router.

Adge! — Wed, 09 Oct 2024 08:14:49 GMT

Hi Debbie, information added.

Cheers

Re: Defective router.

Debbie-TalkTalk — Wed, 09 Oct 2024 08:27:15 GMT

Hi @Adge!

Thank you 🙂

I've ordered the returns bag, please allow 72hrs for this to arrive.

Debbie

Re: Defective router.

Adge! — Wed, 09 Oct 2024 08:28:37 GMT

Thanks for that Debbie.

Re: Defective router.

Debbie-TalkTalk — Wed, 09 Oct 2024 08:29:29 GMT

Hi @Adge!

You're very welcome 🙂

Debbie