topic Re: My router hasn’t arrived. in Broadband

My router hasn’t arrived.

Kev-n — Mon, 07 Oct 2024 20:43:09 GMT

Hi all, my broadband and land line are switching to TalkTalk on Thursday this week, but I’ve not received a router yet, I spoke to customer service on Friday, who said the router would definitely arrive within plenty of time and delivered by yodel.. But as of now (Monday evening) I’ve had no despatch notification oranysign of it being sent. I work from home so it’s important it arrives by the time my service switches over.

Re: My router hasn’t arrived.

ferguson — Mon, 07 Oct 2024 20:47:56 GMT

There is still time. If you would like the support team here to check this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: My router hasn’t arrived.

Chris-TalkTalk — Tue, 08 Oct 2024 06:23:29 GMT

Hi Kev-n,

The router hasn't been dispatched yet but this isn't unusual, I'll check again later

Chris

Re: My router hasn’t arrived.

Chris-TalkTalk — Tue, 08 Oct 2024 12:38:21 GMT

Hi Kev,

The router is now showing dispatched. Looks as though it was dispatched yesterday so you should receive it today or tomorrow

Chris

Re: My router hasn’t arrived.

Anonymous — Wed, 09 Oct 2024 11:46:15 GMT

Hi Kev,

How are you getting on?

Thanks

Michelle

Re: My router hasn’t arrived.

Kev-n — Wed, 09 Oct 2024 12:43:46 GMT

the router has indeed arrived, but I keep getting messages from open reach & talk talk about my appointment tomorrow, apparently an engineer is calling and one message said he would be here at least 3 hours setting everything up? I've ordered fibre 65 same as I have from my current supplier, so isn't it just a case of swapping routers when the new service goes live? I can sort everything else out myself.

Re: My router hasn’t arrived.

Anonymous — Wed, 09 Oct 2024 12:46:55 GMT

Hi Kev,

Thanks for confirming. Did you sign up for a FTTP connection as this would require an engineer visit?

Michelle

Re: My router hasn’t arrived.

Kev-n — Wed, 09 Oct 2024 12:55:02 GMT

hi Michelle, no standard fttc copper wire to the house. my area isn't fttp fibre installed yet

Re: My router hasn’t arrived.

Anonymous — Wed, 09 Oct 2024 12:59:58 GMT

Hi,

If it's a FTTC connection and there is already a main socket present at the property then usually you would just connect the router on the day of the install. If Openreach have contacted you to advise that an appointment is required then it would be best to be available just in case they need to complete any additional work to activate the service and to check that it's working ok too.

Thanks

Michelle