topic Re: VPN Not Working in Broadband

VPN Not Working

Briando — Wed, 09 Oct 2024 13:46:37 GMT

I seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk and to ask if this can be removed.

Could this issue be resolved please.

TECS teams reply "We have a ifix guy who is with talktalk and he said -->> they pushed out a firmware update to their routers, the only way you can get them to undo the update is by posting on their online forum so their tech support can undo the update "

Many thanks

Briando

Re: VPN Not Working

Gliwmaeden2 — Wed, 09 Oct 2024 13:48:51 GMT

@Briando

It's never a good idea to display your email address in the subject heading (and you are advised against displaying personal information details in all thread posts).

Thankfully, @Karl-TalkTalk has altered the subject heading!

Re: VPN Not Working

Karl-TalkTalk — Wed, 09 Oct 2024 13:52:41 GMT

Hi @Briando

I've changed any personal info, and also initiated a rollback of firmware for you. Test the VPN Connection now and let me know.

Thanks

Karl.

Re: VPN Not Working

Briando — Wed, 09 Oct 2024 14:01:36 GMT

Hi Karl. thanks mate its up and running. brilliant. 😊 happy days

Re: VPN Not Working

Karl-TalkTalk — Wed, 09 Oct 2024 14:02:53 GMT

You're Welcome 🙂

Regards

Karl