topic Re: Cisco AnyConnect VPN not working in Broadband

Cisco AnyConnect VPN not working

JulzF — Tue, 08 Oct 2024 09:18:42 GMT

I seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk and to ask if this can be removed.

Could this issue be resolved please.

Many thanks

JulzF

Re: Cisco AnyConnect VPN not working

Anonymous — Tue, 08 Oct 2024 09:20:13 GMT

Hi JulzF,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Cisco AnyConnect VPN not working

JulzF — Tue, 08 Oct 2024 20:45:52 GMT

I can confirm I have updated my community profile.

Thanks

JulzF

Re: Cisco AnyConnect VPN not working

Debbie-TalkTalk — Wed, 09 Oct 2024 06:18:12 GMT

Hi @JulzF

Apologies for this.

I've made a change to your router firmware, please can you retest?

Re: Cisco AnyConnect VPN not working

Briando — Wed, 09 Oct 2024 13:05:03 GMT

Could this issue be resolved please.

Re: Cisco AnyConnect VPN not working

Debbie-TalkTalk — Wed, 09 Oct 2024 13:07:34 GMT

Hi @Briando

Apologies for this.

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Re: Cisco AnyConnect VPN not working

Briando — Wed, 09 Oct 2024 13:20:55 GMT

ok done. thanks

Re: Cisco AnyConnect VPN not working

JulzF — Wed, 09 Oct 2024 21:02:28 GMT

Hi Debbie

The change you have made to the router firmware seems to have worked.

Thank you very much for your help 😁

JulzF

Re: Cisco AnyConnect VPN not working

Debbie-TalkTalk — Thu, 10 Oct 2024 05:41:36 GMT

Hi @JulzF

I'm so glad to hear this, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Cisco AnyConnect VPN not working

AnnaTills — Thu, 10 Oct 2024 08:52:01 GMT

Hi,

I also seem to have the same issue with my router, the current firmware is SG4K100202. Can this also be resolved for my router as well?

Much thanks.

Re: Cisco AnyConnect VPN not working

Debbie-TalkTalk — Thu, 10 Oct 2024 08:54:35 GMT

Hi @AnnaTills

Apologies for this.

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Re: Cisco AnyConnect VPN not working

AnnaTills — Thu, 10 Oct 2024 08:59:21 GMT

Hi Debbie,

I've created a new post here: Cisco anyConnect VPN Issues - TalkTalk Help & Support

Thank you.

Re: Cisco AnyConnect VPN not working

Debbie-TalkTalk — Thu, 10 Oct 2024 09:11:51 GMT

Thank you @AnnaTills

I've just posted on your topic now.

Re: Cisco AnyConnect VPN not working

Arinar80 — Tue, 15 Oct 2024 15:42:53 GMT

I am having the same problem after three weeks of trying to get this resolved, how can it be resolved?

Re: Cisco AnyConnect VPN not working

Arinar80 — Tue, 15 Oct 2024 15:44:09 GMT

I have created account and added the relevant details, what else do I need to do now?

Re: Cisco AnyConnect VPN not working

Gliwmaeden2 — Tue, 15 Oct 2024 15:55:32 GMT

@Arinar80,

If you look back through the thread, you'll see that each customer was asked to start their own topic, to avoid confusion in the replies.

Please return to the message board and click on start a topic.

Staff reply during the day, Monday to Friday.

Leave your router on, and let staff know (in your new post) if any time during the day is not convenient tomorrow - you'll lose service for for c 5 minutes.

Re: Cisco AnyConnect VPN not working

Arinar80 — Fri, 25 Oct 2024 09:52:06 GMT

Thanks for the response, how do I do that? Do you have a link to the message board?

Re: Cisco AnyConnect VPN not working

Karl-TalkTalk — Fri, 25 Oct 2024 09:54:13 GMT

Simply visit a board such as https://community.talktalk.co.uk/t5/Fibre/bd-p/fibre

select the 'Start A Topic' button at the top.

Karl