topic Re: Losing broadband connection and crackling landline in Broadband

Losing broadband connection and crackling landline

Qwghlm — Thu, 10 Oct 2024 11:36:29 GMT

Unfortunately the bad line and broadband loss has started again.

The landline is very crackly, and the broadband drops out, but is OK when the router is switched off/on

Re: Losing broadband connection and crackling landline

Anonymous — Thu, 10 Oct 2024 11:42:04 GMT

Hello,

I'm really sorry to hear this. The line test has detected a potential fault. Can I just confirm, is the noise/crackle present with just the phone connected to the test socket please?

Thanks

Michelle

Re: Losing broadband connection and crackling landline

Qwghlm — Thu, 10 Oct 2024 12:06:56 GMT

Thank you for the quick response, I will check ASAP

Re: Losing broadband connection and crackling landline

Anonymous — Thu, 10 Oct 2024 13:03:22 GMT

Great thank you 🙂

Michelle

Re: Losing broadband connection and crackling landline

Qwghlm — Mon, 14 Oct 2024 10:45:14 GMT

I was going to but the line in now OK and broadband is OK

Re: Losing broadband connection and crackling landline

Karl-TalkTalk — Mon, 14 Oct 2024 10:46:58 GMT

Glad to hear that all is now ok 🙂

Thanks

Karl.

Re: Losing broadband connection and crackling landline

Qwghlm — Mon, 14 Oct 2024 12:42:04 GMT

Until it rains a lot again I suppose

Re: Losing broadband connection and crackling landline

Debbie-TalkTalk — Mon, 14 Oct 2024 12:58:43 GMT

Hi Qwghlm

If you do experience any further issues then please post back here and let us know.

Thanks

Debbie