topic Re: Router not working in Broadband

Router not working

Asinrutee! — Fri, 11 Oct 2024 18:13:05 GMT

I have a Talktalk super router (sagem) it’s not working any more. The light flashes fast orange then slow orange then goes off. I have tried the reset button, when I hold it in the light never goes off just keeks flashing. I have a router of my own, I have plugged this in and everything is working normally. I assume my router is broken

Re: Router not working

Gliwmaeden2 — Fri, 11 Oct 2024 18:32:16 GMT

Staff will be able to organise a replacement router for you, but they won't be back on here before Monday, @Asinrutee!.

Re: Router not working

Asinrutee! — Fri, 11 Oct 2024 20:12:03 GMT

hi, OK thanks for that info, I will wait till Monday, hopefully someone will contact me then

Re: Router not working

Debbie-TalkTalk — Mon, 14 Oct 2024 06:01:34 GMT

Hi @Asinrutee!

Sorry for the delay. I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router not working

Asinrutee! — Tue, 15 Oct 2024 16:17:28 GMT

Hi Debbie,

Thanks, I've received the new router and sent the old one back, so everything should be fine now, Ill connect it in the morning

Thanks again

Jon

Re: Router not working

Anonymous — Wed, 16 Oct 2024 05:42:30 GMT

Morning Jon,

Thanks for the update and we'll check back in with you in a few days just to confirm that everything is working ok for you.

Michelle

Re: Router not working

Debbie-TalkTalk — Fri, 18 Oct 2024 05:25:47 GMT

Hi Jon @Asinrutee!

How are you getting on?