topic Re: Router not working in Broadband

Router not working

James_Coney — Sat, 12 Oct 2024 23:38:50 GMT

My router isn’t working, no lights on signalling no power I have changed plugs to make sure it’s not them and it isn’t still not light on router.

Re: Router not working

KeithFrench — Sun, 13 Oct 2024 08:09:57 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router not working

Debbie-TalkTalk — Mon, 14 Oct 2024 05:57:31 GMT

Hi @James_Coney

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send a replacement router.

Thanks

Debbie

Re: Router not working

Debbie-TalkTalk — Wed, 16 Oct 2024 07:39:56 GMT

Hi @James_Coney

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send a replacement router.

Thanks

Debbie