topic Re: No Internet. Internet not working in Broadband

No Internet. Internet not working

Rooo1 — Sat, 12 Oct 2024 18:01:49 GMT

Why am I not able to get assistance to get Internet to my home. Router has just gone off to error light.

Followed all automated suggestions. Tried to contact in live chat but no response. Why do we have to pay for such a poor service?

Re: No Internet. Internet not working

Gliwmaeden2 — Sat, 12 Oct 2024 18:22:27 GMT

They close live chat at 7pm on Saturdays, @Rooo1, so probably start winding up cases and not replying a bit before that.

These are the opening hours:

Phone support is not available before Monday at 9am.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff will be back on here early on Monday.

For support from staff, please complete your community forum profile details, as they use the information to identify your account.

Go via your avatar, settings, drop down menu....add your Talktalk phone number or account number in Personal Information. Useful also to give a mobile number. Scroll down to SAVE CHANGES.

Re: No Internet. Internet not working

Anonymous — Mon, 14 Oct 2024 05:41:29 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle