topic Re: Won’t connect to printer!!! in Broadband

Won’t connect to printer!!!

Rishaintimeperrett — Mon, 14 Oct 2024 08:15:32 GMT

Hello,

I run a small business from home so need this sorted asap ideally. I bought a new printer and it will not connect through DNS settings. I called Epson and they said it is a router problem, and my router settings need to be adjusted in order to allow the printer to connect to the rest of the network.

Re: Won’t connect to printer!!!

Anonymous — Mon, 14 Oct 2024 08:25:01 GMT

Morning,

I'm sorry to hear this. Which router are you using please? (make and model)

Thanks

Michelle

Re: Won’t connect to printer!!!

Rishaintimeperrett — Mon, 14 Oct 2024 08:28:34 GMT

@Anonymous It is Sagemcom-FAST5364

Re: Won’t connect to printer!!!

Anonymous — Mon, 14 Oct 2024 08:32:44 GMT

Hello,

Has this printer previously been able to connect ok to this router? What happens when you try to connect, do you see any specific error messages? Have you tried re-setting the router and setting it back up again?

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Won’t connect to printer!!!

Rishaintimeperrett — Mon, 14 Oct 2024 08:37:08 GMT

@Anonymous it says the security of the IP address of the router cannot be verified. The ip address is the same as showing on the back of my router. I have tried through my phone and computer and it says failed each time. I spoke to Epson and they said something needs to be enabled your end to allow it to connect to DNS settings.

I have updated my profile information

Re: Won’t connect to printer!!!

Chris-TalkTalk — Mon, 14 Oct 2024 09:59:02 GMT

Hi Rishaintimeperrett,

Did you have a printer before the new one? If you did, did it work OK?

Chris

Re: Won’t connect to printer!!!

Rishaintimeperrett — Mon, 14 Oct 2024 10:00:38 GMT

@Chris-TalkTalk yes, this is actually my second printer as the last one had the same problem! Got rid of it because I assumed it was a printer fault, but this printer is a whole different brand.

Re: Won’t connect to printer!!!

Chris-TalkTalk — Mon, 14 Oct 2024 10:20:15 GMT

So you've not had a working printer on your home network?

Chris

Re: Won’t connect to printer!!!

Rishaintimeperrett — Mon, 14 Oct 2024 10:27:30 GMT

@Chris-TalkTalk no

Re: Won’t connect to printer!!!

Rishaintimeperrett — Mon, 14 Oct 2024 11:08:48 GMT

@Chris-TalkTalk @Anonymous I have spoken to Epson again who have said it’s a router problem and the settings need to be enabled for ET-2860 on your end. It’s something to do with the DNS connection security as it ‘cannot be verified’

Re: Won’t connect to printer!!!

Chris-TalkTalk — Mon, 14 Oct 2024 13:02:11 GMT

To be honest I don't know what setting they are talking about. You could try resetting the router to factory default settings - Restore your router to factory settings - TalkTalk Help & Support

Chris