topic Re: iPhone WiFi issues in Broadband

iPhone WiFi issues

Belgium — Mon, 14 Oct 2024 14:47:13 GMT

In the last 5 months or so mine and my wife’s iPhones keep losing WiFi signal from our talk talk router (sagecom)

to reconnect you have to toggle WiFi off and on on our phones

this has never been an issue before in my 5 years with talk talk

Re: iPhone WiFi issues

KeithFrench — Mon, 14 Oct 2024 14:57:09 GMT

Thank you for creating a thread for this. Does the problem only affect iPhones? Which firmware version is running on your router?

Re: iPhone WiFi issues

Belgium — Mon, 14 Oct 2024 15:19:42 GMT

Hi Keith, yes the problem only appears to effect iPhones, windows laptops, iPads and chromebooks all ok.

how do I check the firmware version of my router

Re: iPhone WiFi issues

KeithFrench — Mon, 14 Oct 2024 15:24:59 GMT

Go to the router's login page in your browser, by going to:-

192.168.1.1

There is no need to login. At the bottom left of the page is the firmware version & the last three digits will most likely be 174 or 202.

You mentioned in your PM about some other similar threads that I have commented on, please can you give me a link to one of them to remind me of the problem.

Re: iPhone WiFi issues

Belgium — Mon, 14 Oct 2024 15:29:36 GMT

The firmware version is 174,

i will search for the other post I mentioned

Re: iPhone WiFi issues

Belgium — Mon, 14 Oct 2024 16:06:53 GMT

Keith the thread I was referring to was titled IPHONE TO ROUTER DROPS OFF, but I’m not technically minded enough to link it to this thread

Re: iPhone WiFi issues

Anonymous — Tue, 15 Oct 2024 05:52:05 GMT

Good morning,

Does the iphone have the latest version of IOS? What version of IOS does it have please and could you also confirm the model of iphone?

Thanks

Michelle

Re: iPhone WiFi issues

Belgium — Tue, 15 Oct 2024 07:26:54 GMT

Morning Michelle, it’s an iPhone 12 running iOS 17.6.1

Re: iPhone WiFi issues

Debbie-TalkTalk — Tue, 15 Oct 2024 08:08:39 GMT

Hi @Belgium

I can try and order a hub2 router, I have seen this resolve this issue for other customers. Would you like me to try and arrange this?

Re: iPhone WiFi issues

Belgium — Tue, 15 Oct 2024 08:29:16 GMT

Hi Debbie, that would be great thank you

Re: iPhone WiFi issues

Debbie-TalkTalk — Tue, 15 Oct 2024 08:37:59 GMT

Hi @Belgium

No problem.

I've requested that a Sagemcom Hub2 router is sent, please allow 72hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: iPhone WiFi issues

KeithFrench — Tue, 15 Oct 2024 09:49:43 GMT

Hi @Belgium

Yes, I remember now, what @Debbie-TalkTalk has suggested has been the most successful solution.

Re: iPhone WiFi issues

Debbie-TalkTalk — Fri, 18 Oct 2024 06:11:38 GMT

Hi @Belgium

Have you received a delivery notification for the replacement router?

Re: iPhone WiFi issues

Belgium — Fri, 18 Oct 2024 07:57:20 GMT

No Not yet Debbie

Re: iPhone WiFi issues

Debbie-TalkTalk — Fri, 18 Oct 2024 08:00:58 GMT

Hi Belgium

Thanks for your reply.

I've checked and the router is showing as dispatched on 16/10 so you should hopefully receive this today or tomorrow.

Debbie

Re: iPhone WiFi issues

Belgium — Fri, 18 Oct 2024 14:56:18 GMT

Router has just arrived Debbie, will let you know how I get on, many thanks for your help

Re: iPhone WiFi issues

Debbie-TalkTalk — Mon, 21 Oct 2024 05:32:37 GMT

Morning @Belgium

Have you had a chance to test the new router?

Re: iPhone WiFi issues

Belgium — Mon, 21 Oct 2024 06:43:14 GMT

Morning Debbie, changed router over Saturday and all seems ok currently

Re: iPhone WiFi issues

Debbie-TalkTalk — Mon, 21 Oct 2024 06:51:53 GMT

Hi @Belgium

I'm so glad to hear this.

Would this issue/fault usually have happened by now? (if it was still occurring)

Would it be possible to send me the serial number from the old router? Our Devices Team have asked to track this router when it's returned so they can run some tests on it.

Re: iPhone WiFi issues

Belgium — Wed, 23 Oct 2024 08:28:10 GMT

Hi Debbie, new router is a big improvement as no issues yet with iPhone

The old router serial no is N7192044N013142 and will be posted back this week

many thanks for your help with this

regards Richard