topic No internet, router blinking orange for last 5 days in Broadband

No internet, router blinking orange for last 5 days

AJW123 — Tue, 15 Oct 2024 20:40:26 GMT

Hi, contacted your help desk last Thursday regarding my router not connecting, just flashing orange. Land line phone still works.

Ran through all the line checks and checks with the master socket. The determination was that the issue was in 'my home'

Could I have a replacement router to test please?

Thanks

Re: No internet, router blinking orange for last 5 days

ferguson — Tue, 15 Oct 2024 20:45:28 GMT

You mentioned the master socket, but have you tried connecting at the test socket? Subject to that, if you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: No internet, router blinking orange for last 5 days

AJW123 — Wed, 16 Oct 2024 05:45:53 GMT

Yes, master socket, test socket, cable and filter arrangement, router reset, router on/off. It's all been covered. Yes if someone could follow up please, I think trying a different router is the next step. Will fill in my details. Thanks

Re: No internet, router blinking orange for last 5 days

Debbie-TalkTalk — Wed, 16 Oct 2024 06:22:07 GMT

Hi @AJW123

I'm really sorry to hear this.

I'm unable to order a replacement router as there is an open order pending. Have you contacted a different provider to switch service?

Re: No internet, router blinking orange for last 5 days

AJW123 — Wed, 16 Oct 2024 07:42:04 GMT

Yes, I've had to really as I wasn't getting much help from yourselves, thought if you could resolve it quickly I could cancel the new service. Probably not likely now. Don't worry about it. Thanks

Re: No internet, router blinking orange for last 5 days

Debbie-TalkTalk — Wed, 16 Oct 2024 07:47:48 GMT

Hi @AJW123

Apologies for this.

I could send a new router but due to the open order on the line it wont allow me to send out new equipment.

Re: No internet, router blinking orange for last 5 days

*Flashman* — Thu, 17 Oct 2024 19:27:42 GMT

Hi Alex

I had same light show for 5 weeks. See my post an hour ago. I had 2 replacement routers. TalkTalk and Openreach both said "all our systems are working". Sadly I didn't use the power cord that came with the router. Mine was powering the flash so must be working? Silly me and silly bots and experts. Lots of head scratching and anguish but all seems ok now. Good luck.