topic Complaint ref CMP 759710 in Broadband

Complaint ref CMP 759710

Matelan — Wed, 16 Oct 2024 12:32:52 GMT

I have been offline now for 14 days. TT engineer has just been and confirmed my thoughts that this is a BT open reach issue. I cannot reply to my complaint handler now so please can you ask someone to call me now. Jodie was dealing with this and I want a BT engineer booked tomorrow. THE WAY THIS COMPLAINT HAS BEEN DEALT WITH IS AN ABSOLUTE DISGRACE!! Please also confirm my complaint is still open. Thank you

Re: Complaint ref CMP 759710

Matelan — Wed, 16 Oct 2024 12:35:30 GMT

This tells me they have closed my complaint if they are trying to send me to online chat…

Re: Complaint ref CMP 759710

Debbie-TalkTalk — Wed, 16 Oct 2024 12:41:08 GMT

Hi Matelan

I'm really sorry to hear this. We can take a look at this fault for you.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Complaint ref CMP 759710

Anonymous — Fri, 18 Oct 2024 06:19:11 GMT

Morning,

How are you getting on? Do you still need assistance with this?

Thanks

Michelle