topic Re: WiFi calling no longer working - SG4K100202 - EE in Broadband

WiFi calling no longer working - SG4K100202 - EE

Spooky77 — Wed, 16 Oct 2024 18:06:50 GMT

My WiFi calling stopped working a few weeks ago. Thought it was my phone, but having reset everything and testing it on my office WiFi and a friend's WiFi, it seems it's only happening on my home WiFi.

Router version is SG4K100202 - did some Googling and others have had the same problem. Sounds like support rolled their version back which fixed the issue.

Can someone help please? Thanks.

Re: WiFi calling no longer working - SG4K100202 - EE

ferguson — Wed, 16 Oct 2024 18:42:24 GMT

Yes, that firmware update has caused issues and the support team should hopefully fix this when they are back online tomorrow.

Re: WiFi calling no longer working - SG4K100202 - EE

Debbie-TalkTalk — Thu, 17 Oct 2024 06:17:43 GMT

Hi @Spooky77

Apologies for this.

I've made a change to your router firmware, please can you retest?

Re: WiFi calling no longer working - SG4K100202 - EE

Spooky77 — Thu, 17 Oct 2024 19:32:10 GMT

Works perfect, thank you!

While we're here, is there a way to put the router into modem only mode? I have a mesh WiFi system with built in router so makes sense to reduce the points of failure.

Thanks.

Re: WiFi calling no longer working - SG4K100202 - EE

Anonymous — Fri, 18 Oct 2024 05:20:42 GMT

Morning,

Thanks for the update. @KeithFrench - would you be able to offer any advice please?

Michelle

Re: WiFi calling no longer working - SG4K100202 - EE

KeithFrench — Fri, 18 Oct 2024 07:35:26 GMT

Hi @Spooky77

No TalkTalk router supports modem mode, although it is possible to get around this. Make sure the Sagemcom and your mesh are on different IP subnets, then connect from an Ethernet port of the 5364 to your mesh WAN port. Disabled the WiFi of the Sagemcom.