topic Re: Disconnection in Broadband

Disconnection

Helen2511 — Fri, 11 Oct 2024 18:38:59 GMT

Hi we have cancelled our broadband and it was due to be disconnected on 15th October 2024 however it has been disconnected now and we have no Wi-Fi please can anyone help us reconnect.

Re: Disconnection

Gliwmaeden2 — Fri, 11 Oct 2024 18:49:15 GMT

There are no staff available on the forum before Monday, @Helen2511.

You could try Chat if you have enough data (they close at 9pm):

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

However, in most cases I have seen, if it's an end of service cease, it would take too long to set up again and probably not before Tuesday anyway.

Re: Disconnection

Arne-TalkTalk — Thu, 17 Oct 2024 10:38:20 GMT

Hi Helen2511

Sorry that you had problems.

The account shows it was cancelled on the 15th as planned.

Apologies again.