topic CISCO AnyConnect not working in Broadband

CISCO AnyConnect not working

AnaCS — Thu, 17 Oct 2024 15:47:44 GMT

Hi. Almost overnight I stopped being able to connect to CISCO AnyConnect. I've spent a lot of time in in the help chat and it's still not working, which is impacting ability to work from home. I see some people have managed to have their firmware reset or something like that to fix this issue. Can this be done for me, please?

Re: CISCO AnyConnect not working

ferguson — Thu, 17 Oct 2024 15:49:08 GMT

This may be due to a known issue. If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: CISCO AnyConnect not working

Debbie-TalkTalk — Fri, 18 Oct 2024 05:33:07 GMT

Hi @AnaCS

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: CISCO AnyConnect not working

AnaCS — Fri, 18 Oct 2024 09:59:53 GMT

Thanks @Debbie-TalkTalk (and ferguson). I've now added my account number and name to the community profile. Please do take a look at this.

Many thanks,

Ana

Re: CISCO AnyConnect not working

Debbie-TalkTalk — Fri, 18 Oct 2024 10:06:43 GMT

Hi @AnaCS

Thank you 🙂

I've made a change to your router firmware, please can you retest?

Re: CISCO AnyConnect not working

AnaCS — Fri, 18 Oct 2024 10:13:14 GMT

Thanks @Debbie-TalkTalk! It seems to be working now!

Re: CISCO AnyConnect not working

Debbie-TalkTalk — Fri, 18 Oct 2024 10:23:10 GMT

Hi @AnaCS

I'm so glad to hear this 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie